Currently working on a Govt Project, where 67K homes to be sold in Navi Mumbai under PMAY project with a revenue target of 30K Crores. Managing end to end customer experience process from Awareness to Post Sales Process journeys.Played a key role in the completion of the world's largest integration (VIL) for the customer-facing process and system integration for the unified brand objectives.Strong background in Telecom Customer Service Operations in leadership roles. Dynamic and motivated professional with 2 decades of proven success in strategy, operation, and customer service. Worked with ABG group for 22 years. An adaptable and transformational people champion who invest in people for long term sustainable results. Proven expertise of operations turn around, demonstrating exceptional communication skills and critical decision making during challenges. Strong influencing skill to gain cooperation/consensus to address issues with cross functional teams. Managing change in a growing organization, experience in change management during takeovers and joint ventures. I help the organization to build long term sustainable cost-effective solutions to reduce customer efforts by working on the process, technology, design effortless journeys to enhance the customer experience. Basically creating ease of Service Experience to create business value. Unique Skills• Customer First mindset driving all decisions and actions.• Collaborative and analytical approach to solving complex problems in unstructured environments.• Optimizing processes through continuous improvement to deliver results.• Creating the vision, strategies, and focus to develop high-performance teams.• Simplifying complex systems, to improve customer experience – Internal & External Customers.Core Competencies in: | Strategic & Tactical Planning | Corporate Service Delivery | Vendor Management | Contact Center Operation (Voice & Non-Voice) | Digital Transformation Journeys | Project Management | Process Transition Management | Budget & Forecast Planning | Business Analysis | Social Media Listening | Service Excellence | Process Excellence | Business Excellence | Customer Life Cycle Management | Regulatory Compliance & Audits | Six Sigma | Change Management | Automation | Shared Service Operation | Compliant Management | Project Management | Business Analytics |