15+ yrs of experience in order to cash end to end process knowledge which includes credit management, cash application and collections process

Tools Worked JBA Accounting System Mainframe Java platform systems SAP ERP (had been a trainer for entire team) Ma!N Tool (Collections)Role ResponsibilitiesAdherence to the SLA’s – productivity, turn-around-time, and accuracy.Engage in improving processes through reengineering, system checks, and process automation.Check quality of at least 10% of work.Interact with business partners and units on day to day functionalities.Develop back up and contingency plans.Provide subject matter expertise on processes.Update Manager on process performance and critical people issues.Identify potential people issues amongst the team & resolve the same on a proactive basis.Provide coaching and feedback to team members.Hold regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution.Assist new hires such that they are productive on the floor in the shortest possible time frame.Assess training needs, provide training opportunities and train new hires and existing staff.Cross train Team Members.Appropriately use Rewards & Recognition to energize to motivate Team Members.Leave planning, Managing Compensatory Offs, Unscheduled Leave.ExperienceMonitor the performance of each team from APAC region and review them with the team to address top AR past due customer issues (Upstream and downstream) and providing them feedback on weekly basis.Coordinating with country collections manager and providing them update on need basis.Escalating the issues in a timely manner to the stations for disputed invoices and as per escalation matrix, to drive the dispute resolution thus preventing payments from becoming past due.

Involved in the pilot batch for the transition of Malaysia and Europe sites.Responsibility of collections for the transitioned site.Preparing Weekly AR Reports for the whole site collection status.Dispute Management (DRM) /Get Paid web tool Involved in Lean/Kaizen projects for the process improvementSome Highlights at FlextronicsReceived a star award for the month for May ’09, Dec 09, Feb 10 & May 10 for Tenacious Commitment & Passionate customer focus towards the work and meeting my targets. Completed 6 Lean/Kaizen projects for the process improvement. Got an Star Individual Contributor award for Q3 2010I was a Part of GB Project on RMA issues.