Successfully provided technical support and system administration expertise, ensuring the smooth functioning of IT infrastructure and supporting end-user productivity. Demonstrated proficiency in troubleshooting technical issues, managing Windows environments, and implementing security measures to protect sensitive data and systems.-Delivered comprehensive IT support to end-users, resolving technical issues pertaining to hardware, software, and network connectivity, ensuring seamless business operations.-Installed, configured, and maintained Windows operating systems on desktops and laptops, ensuring optimal performance and security compliance.-Managed user accounts, email clients, and network services (DNS, DHCP) within Active Directory, ensuring efficient user access and resource allocation.-Implemented and managed security protocols, including firewalls (Sophos) and antivirus solutions, safeguarding IT infrastructure against potential threats.-Utilized SCCM for streamlined software deployment, patch management, and operating systemdeployments, enhancing IT infrastructure efficiency.-Proactively monitored network infrastructure to identify and resolve potential issues, minimizing downtime and maintaining optimal network performance.-Collaborated with vendors to address hardware and software issues, ensuring timely resolutionand minimizing disruption to business operations.-Maintained accurate asset inventory records, ensuring effective IT asset management and facilitating informed decision making.-Projects worked Express India Council of India and ELGI Equipment's Limited.

Valuable knowledge and experience gained from IT servicing sector in Government Project- EICI Custodian(Indian Customs BLR-AirPort).System Engineer with professional experience and good at System & Networking support. To maintain for Firewall access and security. ISPs monitoring and follow-ups for link updates and generating daily network reports.Barcode scanner configuration/troubleshooting/monitoring its performance to ensure smooth trade flow.Assets-Vendor-Incident Managements.Contribution to improve Customer satisfaction-CSAT.

As a Diagnostic Technician, my responsibilities is to ensure customer satisfaction by minimising vehicle downtime. I perform complex troubleshooting for BMW,MINI and Rolls Royce vehicles and recommend appropriate repair solutions to customers. Working closely with Technicians and Service Advisors to resolve customer's complaints on their vehicle right the first time. Skilled in Automotive Networking, ECUs, E&E components troubleshooting.Analysis the reports of the vehicle and follow the procedures of ISTA & ISTA/P to resolve the issue.Upgrade vehicles with M-Performance kits as per customer requirements.To maintain BMW workshop-network devices like ISID, ICOM, IMIB and ISAP.Periodic road test with customer to understand/explain issue/features of the vehicle.Executing warranty protocols and maintenance of warranty documents.Discussing ideas about BMW technologies with team members to enhance product knowledge as well as productivity. Finally to delight the customer.Aftersales Technical Training attended- Basic concepts of the vehicle electrical system.

As a Technician, learned about BMW techniques and BMW workshop protocols. Routine service and inspection work carried out.Basics of BMW diagnostic system and its tools.Vehicle final inspection procedures.Learned basics of BMW Warranty protocols.Aftersales Technical Training attended- Introduction to workshop and information system.

Certificate: Automobile Engineer's Advanced Technology and Service Training Program.3 Months: Theory with practical - Technology Knowledge gained from WIS(Workshop Information System).Technologies like Source of Power and its systems, Vehicle Electrical and Electronics, Air Conditioning System, Battery system, Head-Up display, BUS Systems, Infotainment Technology, Petrol and Diesel engine Technologies, Introduction of Chassis, Suspension system, Brake system, Tires and Wheels, Concepts of Active Steering and Adaptive headlights, Physics of Driving-the basics, Dynamic Drive, Concepts of Air Suspension, Aerodynamic Basics and Safety Concepts.3 Months: Workshops in Navnit group - Hands on practice as a trainee in Maruti, Hyundai, Honda, BMW and Rolls Royce.