Sathish Kumar Email & Phone Number

Singapore

North West, Singapore

North West, Singapore

Oversee multiple state of the art data centers in Singapore, Japan and China, on cross platform systems such as Windows 2008/2012 servers, Active Directory, VMware ESX, Microsoft Exchange 2013, Cisco UCS, Citrix, NetApp, Nimble, Pure SAN, Panasonic Enterprise Telephony, Cisco ASA, VPN, Cisco Content Filtering appliance, Site Recovery and backup, Symantec Endpoint. Oversee data center heat dissipation methods, electrical requirements, UPS/HVAC, backup power generation, system racking and cabling. • Appointed to strategically oversee, manage and develop IT infrastructure & operations for 300+ staffs.• Leadership and motivation of a team of 3 indirect staff, including mentoring activity.• Revised technology plans and policies to address technology gaps regarding security hardening methodology and virtualization leading to an "excellent" IT rating from IT systems, processes, and compliance.• Designed and executed project to replace legacy servers and incorporated them into a virtual platform.• Managed IT operations and infrastructure budgets and assets. Responsible for contracts, vendor negotiations.• Tightened the work in-take process and proved valuable in completing the cross-charge process.• Promoted ITIL-based policies and procedures that addressed incident, problem and change management.

Singapore

• Leading a team of 3 x IT staffs provide daily operational support on Windows,Mac, Call Accounting and Call Recording system.• Ensure uptime for network connectivity, host servers, E-mail and business applications support etc.• Involved in process improvement on HR Online Self Service, ERP, Intranet and Internet applications for APAC region.• IT Helpdesk ensuring supports meet prevailing KPIs and help to attend & close out the support ticket within the specified time.• Evaluate business cases,IT solutions and prepare proposals to senior management in HQ London.• To work closely with service support team to ensure prompt support for incidents and provide knowledge to Global Service Desk to process customer incidents effectively.• To manage critical user incident, user communication and support activities to ensure prompt resolution of incidents and perform any appropriate escalation to HQ.• Data Center establishment & relocation on the expansion projects.• Vendor Management on IT Outsourcing as well as for all IT procurement needs.• Enforce standard operating procedures governing and ensure that daily IT operations are functioned in the most effective manner.

Singapore

Masters, Information Technology

Bachelor, Mathematics