Sathish Kumar Email & Phone Number

Chennai, India

 Installing ,configuring & Troubleshooting AIX, Linux Open Client Windows 2000/XP/Win7 Call Monitoring using IBM PROBLEM MANAGEMENT and Resolving the issues based upon the calls within SLA Installing and Troubleshooting Lotus Notes Domino 8.5.x Day to day problem solving like user ID expiry, user connectivity problems, location document related problems, Local mail box corruption issues and DB Encryption issues etc Handling Lotus Notes Clients Mail problems , Mail Replication, Archive and Design problems Installing and configuring all standard applications approved by IBM Installing and Troubleshooting Lotus Mails on Mobile (Android, Symbion & BB ) Mailbox Quota Maintenance  Password and ID recovery Lotus Same time 7.5 and 8.x Installation and Troubleshooting Installing and Updating Symantec Client Security. Providing the knowledge sharing session with in the team. Using TSRM application for Process management and Change Management. Using various IBM Application for Asset Management, Security and Troubleshooting,. Provided Mobile IT Consultation and Drop in Support. Coordinating with the vendors to resolve hardware issues related to Motherboard / leased line / printers etc.

Chennai.

 Responsible for providing support to end-users in troubleshooting and resolving PC problems. Perform installation of OS, configuration and maintenance of desktop PC, software and related peripherals. Configuring IP to new system, and different hardware peripherals. Installing and troubleshooting M.S Office Outlook Mail. Maintaining the asserts in daily basics and submit the document to management.  Installing and troubleshooting the project related application such as Oracle, Visual Basics, Multimedia application.  Updated all systems with the current antivirus software to protect it from all threats