Manage a team of 30 operations associates including people managers, give work assignments toward the organization goals and evaluate team performanceIdentify business challenges and opportunities for improvement and solve for them by coordinating with wider teams using technology and data analysis to make strategic recommendationsProvide thought leadership on process efficiency initiatives including process improvements, innovation & automationAssist with development of annual budgets, operational standards, and business goalsManages customer relationship and act as key escalation point for all project/operational issuesConduct performance reviews, employee career discussions, training, and other personnel managementReview daily production data with people managers, determining methods for cost reduction, revenue increase and improved overall performance

Managed a team size of 15 for digital analytics & site merchandising including SEO, Pricing & PromotionsInteract directly with a diverse set of onshore stakeholders in trading, marketing & sales department on forecasting and demand Perform market analysis to efficiently achieve objectives, increasing sales and site trafficImproved online sales by +38% to prior year through strategy with deep analytics and inventory for the business unitDeveloped brand, campaign, and annual marketing strategies for the websiteWorked with RPA, UX and Digital Design teams on campaign launches & project automationsMaintaining the cost price & selling price of products in SAP

Successfully interpreted data in order to draw conclusions for managerial action and strategy Analyze the performance of website through various metrics; develop strategies for improving traffic, sales and conversion Experienced in creating site wide promotions & campaigns to increase customer engagement Analyzed competitor’s product mix, pricing merchandising strategy & managed product portfolio

Data mining the websites and pulling the specification of every product to upload the product attributes. Creating Adhoc reports and dashboards as per customer request. Investigating the data variations observed in weekly and monthly KPI reports and communicating with the concern teams to fix the issues based on the findingGiving Training to the new joinees and explain the strucrure of the core responsibilities