• Promoted to Manage IT Service Management functions including Change Management, Backup Management, Problem Management, Incident Management, IT Helpdesk Management, SLA Management, IT Cost Management and Vendor Management• IT infrastructure for Project setups/ Patch Updates /Rollouts• Operational Infrastructure support across Riyadh Metro Program• Budget responsibility as appropriate to the post financial approval level• Contract review and technical evaluation• Manage IT Projects in terms of Planning and Execution - Cost, Schedule, Design, Quality & Implementation• Responsible for understanding and Implementing Corporate / Regional IT Strategies and managing Coordination of all aspects of the Technology- Business relationship.• Understand the current business processes and work with business users to develop technology initiatives • Supporting business objectives• Work closely with the assigned Project / Migration Managers to setup network/ telecom/ servers/ desktop implementation plan for timely delivery of business. • Ensuring adequate FMS staffing level on-site at all times, monitoring warranty/AMC details to notify necessary contract renewals, Service Provider contract review and re-negotiation, contract performance monitoring • Meet internal customer expectations and meet with them regularly for feedback Lead the responsibility from the front and be hands on Manager.• Monitoring and ensuring SLA commitments by various service providers• Vendor Management and (H/W and S/W) Asset Management • Asset Management (Undertake audit & investigation activities appropriate to the position and discipline)• Fulfill a designated role in the installation’s Emergency Response team.• Demonstrating a personal commitment to Health, Safety and the Environment.

• Oversee the Desk Side Support IT Operations for the Project office and all related site offices. Manage all the IT staff for the Program providing technical solutions and procedural guidance as required.• Managing Major Incidents through proper Service recovery management that is to track & manage, minimize outages with proactive measures and closure.• Primary SPOC for all new project to be implemented and takes responsibility of coordinating with Client from start to final implementation of the project.Incident Management responsibilities• Monitoring of Incident management processes of Parsons, Qatar. • Keep Incident Management process intact and consistent across our offices in ME. • Maintain the escalation matrix / procedures and update them.• Co-ordinate with Service Desks and Resolver groups during Major incidents• Help in assigning and prioritizing tickets• Co-ordinate with problem managers to resolve the problems• Manage the SLA and OLA between Service Providers and report the SLA breaches• Monitor the effectiveness of Incident Management process, make recommendations and drive for continual improvement across Middle East.• Reduce incident tickets – perform incident trend analysis, duplicate / repetitive incidents• Contribute to the usage & quality of KEDB • Follow-up & bring quick closure to long pending tickets• Participate in weekly/monthly review meeting with Operations Manager and the problem managers in Middle East.Asset Management responsibilities • Defining, maintaining, and updating the standards of IT assets• Tracking and maintaining an accurate inventory of all assets throughout the lifecycle such as• Maintaining all software and hardware serial numbers, asset tags, locations, etc.• Reconcile, audit and validate against installed asset base

• Oversee the Desk Side Support IT Operations for the Project office and all related site offices. Manage all the IT staff for the Program providing technical solutions and procedural guidance as required.• Managing Major Incidents through proper Service recovery management that is to track & manage, minimize outages with proactive measures and closure.• Primary SPOC for all new project to be implemented and takes responsibility of coordinating with Client from start to final implementation of the project• Independently correspond with various Service Providers in resolving issues or requesting services. • Ensure IS spares and stocks are proactively managed. Provide status reports on site issues and Incident tickets.• Activities include recognition, research, isolation, resolution, and follow-up steps. Resolution could include reading technical manuals, conferring with users, and or various functional service delivery teams, local vendors/service providers to conduct required diagnostics, investigation and resolve problems.• Work with other members of the Desk Side Support team to ensure that end users know and use existing procedures. Provide orientation to end users to follow Standards, policies and procedures for the use of individual computer and associated hardware and software. Ensure that all activities are documented and reported according to IS standards• Meet all the Process Metrics for the Abudhabi and related sites. Log/update/resolve/close assigned Incident/Problem tickets. Compliance with and implementation of industry standard IT operations, policies and procedures related to incident, problem, change and risk management as well as disaster recovery.• Maintain and manage the local IT Hardware inventory including spares. Responsible for H/W and S/W receiving on delivery from vendors. Maintains knowledge of current trends in the development of end user hardware and software

• Provide hands on support of various hardware and software including Windows 2000/XP and Microsoft Office 2000/XP/2003 products.• Provide technical guidance in activities associated with the identification, prioritization, and resolution of reported problems either by telephone or on site. Activities include recognition, research, isolation, resolution, and follow-up steps.• Daily responsibilities will consist of hardware/software support, including delivery and setup of various hardware components.• Install, Configure and setup Windows based desktops• Compliance with and implementation of and industry standard IT operations, policies and procedures related to incident, problem, change and risk management as well as disaster recovery.• Escalate, report and follow-up on issues with various functional service delivery teams, local vendors/service providers.• Log/update/resolve/close assigned Incident/Problem tickets• Administer and support the local PABX system.• Monitor for latest pattern file update and administer Trend micro Officescan server. • Maintain and manage the local IT Hardware inventory.• Provide On-Call and On-Site Support.• Support various projects and special assignments

• Designed and developed electronics involving analog, digital/microprocessor, mixed signal and power circuitry.• Performed schematic creation and PCB layout using conventional “by hand” methods as well PC based CAD systems.• Analog, digital and mixed signal electronic circuit design, microprocessor hardware design, rf, video, electromechanical control systems.• "C" language programming and in microprocessor programming with assembly language for Atmel, Motorola and Siemens microprocessor families. • Perform Electronics lab test gear such as digital and analog oscilloscope, spectrum analyzer, logic analyzer, meters, emulators, audio /video and RF test sets.• Product prototyping and manufacturing techniques.• Embedded System and Computer peripheral bus interface:Serial/test interface bus: RS485, RS422, RS232, JTAG, USB1.0/2.0/3.0, PC PS2.System bus: ISA, IDE, SATA, ATA, VME, USB, CPU, DSP, PCI/PCIe and AMBA Bus.