Sathish Kumar Email & Phone Number

Abu Dhabi, United Arab Emirates

United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

Riyadh, Saudi Arabia

• Promoted to Manage IT Service Management functions including Change Management, Backup Management, Problem Management, Incident Management, IT Helpdesk Management, SLA Management, IT Cost Management and Vendor Management
• IT infrastructure for Project setups/ Patch Updates /Rollouts
• Operational Infrastructure support across Riyadh Metro Program
• Budget responsibility as appropriate to the post financial approval level
• Contract review and technical evaluation
• Manage IT Projects in terms of Planning and Execution - Cost, Schedule, Design, Quality & Implementation

Doha, Qatar

• Oversee the Desk Side Support IT Operations for the Project office and all related site offices. Manage all the IT staff for the Program providing technical solutions and procedural guidance as required.
• Managing Major Incidents through proper Service recovery management that is to track & manage, minimize outages with proactive measures and closure.
• Primary SPOC for all new project to be implemented and takes responsibility of coordinating with Client from start to final implementation of the project.Incident Management responsibilities
• Monitoring of Incident management processes of Parsons, Qatar.
• Keep Incident Management process intact and consistent across our offices in ME.
• Maintain the escalation matrix / procedures and update them.

Abudhabi, UAE

• Oversee the Desk Side Support IT Operations for the Project office and all related site offices. Manage all the IT staff for the Program providing technical solutions and procedural guidance as required.
• Managing Major Incidents through proper Service recovery management that is to track & manage, minimize outages with proactive measures and closure.
• Primary SPOC for all new project to be implemented and takes responsibility of coordinating with Client from start to final implementation of the project
• Independently correspond with various Service Providers in resolving issues or requesting services.
• Ensure IS spares and stocks are proactively managed. Provide status reports on site issues and Incident tickets.
• Activities include recognition, research, isolation, resolution, and follow-up steps. Resolution could include reading technical manuals, conferring with users, and or various functional service delivery teams, local.

Abudhabi, UAE

• Provide hands on support of various hardware and software including Windows 2000/XP and Microsoft Office 2000/XP/2003 products.
• Provide technical guidance in activities associated with the identification, prioritization, and resolution of reported problems either by telephone or on site. Activities include recognition, research, isolation.
• Daily responsibilities will consist of hardware/software support, including delivery and setup of various hardware components.
• Install, Configure and setup Windows based desktops
• Compliance with and implementation of and industry standard IT operations, policies and procedures related to incident, problem, change and risk management as well as disaster recovery.
• Escalate, report and follow-up on issues with various functional service delivery teams, local vendors/service providers.

Chennai, India

• Designed and developed electronics involving analog, digital/microprocessor, mixed signal and power circuitry.
• Performed schematic creation and PCB layout using conventional “by hand” methods as well PC based CAD systems.
• Analog, digital and mixed signal electronic circuit design, microprocessor hardware design, rf, video, electromechanical control systems.
• "C" language programming and in microprocessor programming with assembly language for Atmel, Motorola and Siemens microprocessor families.
• Perform Electronics lab test gear such as digital and analog oscilloscope, spectrum analyzer, logic analyzer, meters, emulators, audio /video and RF test sets.
• Product prototyping and manufacturing techniques.