Sathish Kumar M Email and Phone Number

• Collect, integrate, and analyze data from Database (Salesforce) to provide actionable business insights.• Monitor list pulls, evaluations and trial flow across all regions, co-ordinate with internal teams, regional sales and customer in order to covert lead to opportunities. • Data management and troubleshooting across Salesforce and Pardot. Raise support IT ticket for any CRM integration related issues that affects process flow and streamline the process.• Exposure in google analytics and campaign URL builder.• Develop and maintain database scripts for automation and data integration.• Monitor list pulls, evaluations and trial flow across all regions, co-ordinate with internal teams, regional sales and customer in order to covert lead to opportunities. • Support Marketing Automation lead with activities around monitoring, managing and optimizing lead flow (lead assignment, lead acquisition, scoring, and data stewardship).• Support Marketing Automation lead with global campaign management and standardization, creation of best practices and key requirements needed to support ROI reporting.• Proficient in Sales Force CRM, Confluence, JIRA and marketing automation tools (Pardot, Drift & Google Analytics)

• Comprehensive understanding of the end-to-end process flow from web trial form submission, Lead flow, Campaign management, sales operations, pricing strategies, contract management, billing, and revenue recognition. • Coordinate with product & pricing team and assist customer for any product or state tax related assistance.• Co-ordinate with regional licensing team and customer for any software version or installation related issues.• Create dashboard to provide periodic update on lead, opportunity, qualified sales & revenue target.• Supports, Establishes and Maintains the portfolio of SW Online business Programs through standardized dashboards, tools, templates, Procedures & various inputs (.xls, data feeds from other SharePoint’s)• Exercises significant independent judgment on Ecommerce within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.

Create & analyse reports for Analytical projects & processes in SW Online Business• Experience working Digital Marketing for SaaS products.• Analyse, prepare and publish Financial report. Co-ordinate with Credit & collections, finance team and allocate revenue based on profit / cost center.• Experience with Funnels, Conversion optimization, building landing pages (using Unbounded, Lead Pages & other).• Search Engine Optimization, Website analytics & Content marketing • Develop a forecast model to project & improve sales performance consistently.• Created dashboard to provide periodic update on lead, opportunity, qualified sales & revenue target.• Lead creation provides expertise to functional SW sales teams and may participate in cross functional initiatives.• Supports, Establishes and Maintains the portfolio of SW Online business Programs through standardized dashboards, tools, templates, Procedures & various inputs (.xls, data feeds from other SharePoint’s)• Leads dropping and campaign creation knowledge and Understanding SaaS work.• Exercises significant independent judgment on Avangate (2checkout & Good data within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.• Proficient in Sales Force CRM and marketing automation tools (Eloqua, Pardot, Good data & Google Analytics)

• Create &analyze metrics, Reports for Analytic projects & processes on SW Business. Lead creation provides expertise to functional SW sales teams and may participate in cross functional initiatives.• Supports, Establishes and Maintains the portfolio of SW business Programs through standardized tools ,templates ,Procedures & various inputs (.xls, data feeds from other SharePoint’s)• Leads dropping and campaign creation knowledge and Understanding SaaS work.• Exercises significant independent judgment on Avangate & Good data within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.• Discussing team activities on Morning Sync & Documenting all Pronq process updates in confluence page.• Proficient in Sales Force CRM and marketing automation tools (Eloqua,Pardot)• Understanding of technical tool functionalities like Access DB/SQL DB.• Understanding of Organizational Strategies and goals.

• Managed the reporting requirements like KPI, Sigma, Metrics, GQ, Performance and ADHOC reports with processes and procedures for capturing, maintaining, and reporting accurate data among provider as customers, PMO & management. • Developed and adapted analysis tools, data and work flows, information and security requirements, and system infrastructure design to assure accurate and timely data extraction and report submission. • Established working relationships with provider as customers, PMO teams, and management staff to assure understanding of compliance (SOX/OER) with processes, procedures and system interfaces which support accurate and timely report submissions. • Preparing, validating and presenting cluster level RAR (Regional Account Review).• Preparing, validating and consolidating cluster level teams individual PMS (Performance monitoring sheet). • Analyze and support in resolution of production support issues.

• Handled Projects and interacted with Frond End customers on the project.• Preparing, validating and presenting team RAR (Regional Account Review).• Preparing, validating and consolidating teams individual PMS (Performance monitoring sheet). • Analyze and support in resolution of production support issues• Maintain and update training material as required for system changes/enhancements.• Worked on ISO (Prepared – Process Documentation, CAPA, MOM, Task Analysis etc.) • Tools Used – SAP, MS-Office, Siebel, YOTTA, Life Cycle etc.

• Back End operations on WW HP sales processed through SAP, Siebel & Data tools. • End to end process handling & ensuring within the given target & accuracy.• Developed data tracking file providing customers & management in a simplified dashboard.• Documenting process, procedures, task analysis & FMEA.