Sathish Muthuswamy

Sathish Muthuswamy Email and Phone Number

Change Management Lead @ HCLTech
Madurai, TN, IN
Sathish Muthuswamy's Location
Madurai, Tamil Nadu, India, India
About Sathish Muthuswamy

• A result-oriented professional with a dynamic career of over 15+ years driving management strategy and aligning the procurement process with business goals of organization• Experienced coordinator with a demonstrated history of working with long term projects and customer-oriented solutions• Able to apply customer service concepts to IT to improve user experience for clients, employees and administration• Process Lead with IT experience, Skilled in handling Critical Incident Management, Change Management and Problem management.• Determined to exceed company targets and client’s business goals, skilled in creating vision for objective and translating ideas into clear & actionable business requirements & recommendations• Developed and implemented ITIL best practices processes and procedures• To develop a project providing suggestion and mitigations• An enterprising leader with skills in leading personnel towards accomplishment of common goals

Sathish Muthuswamy's Current Company Details
HCLTech

Hcltech

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Change Management Lead
Madurai, TN, IN
Sathish Muthuswamy Work Experience Details
  • Hcltech
    Change Management Lead
    Hcltech
    Madurai, Tn, In
    View
  • Hcltech
    Change Management Lead
    Hcltech Nov 2014 - Present
    Madurai, Tamil Nadu, India
    • Analysis of operational changes and asses the change impact.• Manage change requests and review planned changes• Document and create change management reports• Evaluating the change impact and organizational readiness • Evaluating Requests for Change (RFCs), the available resources, impact of change, and organizational readiness to limit potential risk.• Validating that appropriate tests and evaluation are performed before high-risk changes are approved.• Documenting relevant processes and activities.• Supporting the design of change implementation scheduling.• Reviewing a change implementation process.
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  • Css Corp
    Team Leader
    Css Corp Feb 2009 - Nov 2014
    Chennai, Tamil Nadu, India
    • Make sure team achieves Client targets.• Preparing weekly review data for Weekly TL Review.• Publishing floor stats extracted from client web.• Consistent in meeting the operational client metrics like CSAT and SL.• Maintaining Shrinkage and Attrition.• Assigning Goal setting and Training for the Team members.• Having One on One session and frequent call auditing to increase the quality for team members.• Owning the responsibility of scheduling my process as per the Active Head Count.• Always leads by example and keeps the team motivated by bringing the team together. • Building Good work atmosphere and help team members in sharing their best practices.• Educate Team Members in improving their product presentation & Objection handling skills• Assists team members in their shortcomings by mentoring, coaching with regular feedbacks.Significant Achievements:• Achieved the “Best Team Leader Award” in October 2012
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  • E4E
    Technical Support Engineer
    E4E Aug 2006 - Jul 2008
    Chennai, Tamil Nadu, India
    • Excellent verbal and written communication skills.• Document all customer interactions and resolutions in the existing case management systems. • Collaboration with internal teams in identifying product defects, designing solutions, and testing. • Work effectively with cross-functional teams focusing on quick resolution and customer satisfaction.Significant Achievements:• Achieved the "Best Customer Satisfaction Award" award for the month of January and February 2007 in E4E Business Solutions, Chennai.
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Sathish Muthuswamy Education Details

Frequently Asked Questions about Sathish Muthuswamy

What company does Sathish Muthuswamy work for?

Sathish Muthuswamy works for Hcltech

What is Sathish Muthuswamy's role at the current company?

Sathish Muthuswamy's current role is Change Management Lead.

What schools did Sathish Muthuswamy attend?

Sathish Muthuswamy attended Bharathiar University, Coimbatore, Bharathiar University, Coimbatore, Bharathiar University, Coimbatore.

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