Sathishkumar Krishnasamy Email & Phone Number

Manage major migration and customization projects. Built agile processes and facilitated product ownership by working with the teams.Provided tactical solution and strategic direction to the SCRUM team and provided JIT decisions to system level questions. Oversaw program delivery and performance, milestone tracking, reporting, governance & stakeholder management, tracking schedule, and escalating risks & issues.

Leeds, England, United Kingdom

As an Operations Manager, I was instrumental in driving operational excellence and ensured high level of customer satisfaction across Retail & Supply data analysis and reporting systems in UK, US and Mexico. By driving continuous improvement initiatives, I have been able to streamline and optimize methods to measure KPIs and deliver superior quality benchmarks. I hold the distinction for improving up-time by 96% up-time for all applications within a span of over 2 years. I consistently met the Key Performance Metrics and achieved 72% improvement in MTTR (Mean Time To Resolve) and 60% reduction in incident backlog.By demonstrating excellent people management skills, I have been able to enhance team effectiveness and provided technical & application support for over 40 applications used in 400+ stores by providing leadership and direction to distributed production support teams.

As a Service Delivery Manager, I maintained excellent service levels and delivered best-in-class solutions by implementing cost optimization initiatives. By steering continuous improvement initiatives, I was able to enhance the process efficiencies and standardized as well as improved the service delivery processes. I ensured 94% resource utilization and exceeded client expectations by meeting the critical timelines.

During this period, I was instrumental in building high-performance teams and simplified processes & expedited workflows by implementing cross-functional project management techniques. I eliminated critical dependency risks by cross-training personnel. As a Sr. Project Manager, I demonstrated technical excellence and completely owned as well as completed critical performance testing after the loss of a key personnel.

Singapore

As a Sr. Project Manager, I masterminded and rolled out a very simple and effective RAID management and Communication plan that was accepted as the future standard by the PMO. With my independent initiatives I was able to successfully turnaround an at-risk project and restored client confidence by building strong customer relationships. For proven excellence in the projects, I scored 90% or greater consistently in Customer Satisfaction Surveys by demonstrating exceptional project management skills from the stage of project initiation to closure stage. The project was handpicked as the best performing project in the portfolio by the project management office in 2011 and 2012.

During this period, I successfully transitioned the operating models of multiple related projects to a single target operating model by establishing ITIL aligned processes, SLA driven service, and clear segregation of service lines. Transitioned a 75 member team ahead of time.

As a Project Manager (dbFeeds), I reduced per feed cost by 15% by demonstrating versatile leadership skills and project management skills for transforming a complacent team to a high-performance team.

I was responsible for requirements gathering, gap analysis, design and development of the reporting front end; Coordinated SIT and UAT support; Configuration Control; Progress reporting to the management and the customer (Deutsche Bank).

Bangalore Urban, Karnataka, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Bachelor Of Engineering (Graduated 1999)

Diploma In Computer Technology