Sathiya Narayanan Narasumani Email & Phone Number

Greater Melbourne Area

• Overseen the acquisition and development of all adequately qualified resources required to satisfy the construction of NBN site’s delivery objectives.• Ensured that all technicians are fully aware of the clients Head Contract objectives and obligations (including time, quality, pricing, KPI), and grasp them.• Represented the company at the appropriate level of authority and act in a professional and ethical manner.

Greater Melbourne Area

• Managed the necessary industry legislation, acts, and rules, as well as the processes connected to tenure agreements, environmental approval, NBN site design, and construction.• Maintained a positive working relationship with clients by adopting a proactive and responsive customer service mindset.• Understood all client objectives and duties so that all team members can administer, implement, and deliver them.• Delegate responsibilities to the team based on skill, knowledge, and aptitude, and identify skills gaps and training needs as needed.

Melbourne, Victoria, Australia

• Engage new students in conversation to determine their dance form learning interest.• Provide students with information regarding the different dance forms, and their execution.• Serve as a recreation leader by developing, supervising, and conducting various types of dance lessons, on an individual and group basis.• Teach various dance techniques at different levels, for both young students and adults.• Provide both leadership and vision in teaching all areas of the dance curriculum, such as techniques, theory, and performance.• Create and maintain active and collaborative relationships with students, encouraging them to succeed in learning desired dance forms.• Develop different teaching plans for all students, based on their specific requirements and interests.

Melbourne, Australia

• Understanding the NBN maps of every SAM/ADA and working on the SCOPING for every ADAs. • Ordered supplies and materials according to project specifications.• Construction of FTTC and FTTN connection types of both aerial and underground network to commercial and residential property• Testing of Network continuity and rectify in case of any fault.• Review the artefacts and assuring all the requirements from client were met, delivered the project to the client and kept improving the quality of submissions based on the feedbacks.

Melbourne, Australia

• Accumulating the material requirements at the work place and filling up the risk assessment sheet (Start Card) before the start of work.• Understanding the simplex plan (in a SAM-ADA) for a node. Cable hauling between the pillar and cabinet of a node.• Copper cable whipping and termination in Pillar of a node; Krone blocks termination, X and C jumpering at the cabinet of a node. Testing between the pillars and cabinets of a node.• Labelling the pillar, cabinets, Copper and the fibre cables based on the site plan• Replacing existing copper cables with Fibre cables by following NBN’s FTTN technology.

Chennai, Tamil Nadu, India

• Communicated with new clients to understand their business objectives. Examining and analysing their business model.• Analyzing the data base structure and technical specifications of Concessionaires POS systems.• Coordinating with POS software IT vendors across Shopping Malls to develop the XTREME INTEGRA tool that capture the sales data of the outlet and pushes to the FTP server without manual intervention.• Reporting to Mall management periodically and delivering the project as per scheduled deadlines and extending post-implementation & maintenance support. Maintaining rapport with the IT team of the brands for installation, Accuracy of Data reported, Re-value verification.• Directly coordinating with stakeholders while conducting Elicitation process and getting the system implemented.• Integrating Xtreme Integra utility for all the international brands across Malls. Reported the data and status to Mall management, post validation. Handled the onsite team for installation and Value Verification. • Working with broader team to design a new business model.• Successfully pitching solutions to the client.• Supporting the implementation phase.• Following up on questions, feedback and criticisms.

Chennai, Tamil Nadu, India

• Understanding customer’s query and concern on their retail products or Amazon Kindle device and work to resolve the issue (if any). Tracking the shipping status of product which the customer has ordered and providing the necessary details requested.• Communicating with many customers from all over the globe and resolved their issue regarding the retail products they have ordered. Handled customers with good problem-solving skills.• Trouble shooting the Kindle device, in case of any flaw in its performance. Educate the customers about the feature and performance; providing technical information (software, OS, etc,.) to the customers for the better performance of Kindle device. • Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Responding promptly to customer inquiries on Amazon products.• Acknowledging and resolving customer complaints.• Keeping records of customer interactions, transactions, comments, and complaints.• Ensuring customer satisfaction and provide professional customer support.

Master'S Degree, Engineering Management And Renewable Energy Engineering

Advanced Diploma, Leadership And Management

Diploma Of Education, Leadership And Management

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Activities and Societies: Cultural Secretrary