Sathya D. Email & Phone Number

Malaysia

Malaysia

Lead human-centered design, employing best-in-class design thinking and customer journey mapping to deliver delightful experiences at every touchpoint.Guide and coach high-performing teams of Process Design Managers, Business Analysts, IT Specialists, and stakeholders, uniting them to achieve process optimization aligned with organizational goals.Spearhead effective change management initiatives, ensuring smooth adoption of new processes by fostering employee engagement and addressing concerns proactively.Revolutionized customer journeys across the entire lifecycle, from seamless acquisition to lasting loyalty, through end-to-end process improvements.

Malaysia

Spearheaded large-scale transitions and transformations by collaborating with cross-functional teams to facilitate streamlined project planning, innovative solutions, and efficient project execution.Strategic leadership to project teams in fostering seamless collaboration with internal and external partners, optimizing program operations and achieving key objectives.Developed and implemented agile project plans, driving efficient and adaptable approaches across multiple countries.Championed robust program governance practices, ensuring transparency, accountability, and clear decision-making.

Selangor, Malaysia

Utilizing project management best practices and Optus resources, I drove the function transitions and the set up of Regional Delivery Centre.Lead service/business improvement projects, initiatives, and changes as a Change Lead, Project Lead, or Governing Body member.Manage offshoring and service ramp-up projects.

Cyberjaya, Selangor, Malaysia

Cyberjaya, Selangor Malaysia

Cyberjaya

Petaling Jaya Selangor Malaysia

Cyberjaya Malaysia

Diploma, Telecommunication Engineering

Education record