Sathya Dhayalan Email & Phone Number

 Planned and executed strategies for FM to XML conversion that includes cleaning up XML files after conversion, identifying reuse and importing to CCMS.  Owned responsibility for the process of localising XML manuals. Interviewed and trained technical writers, instructional designers, and technical editors. Ledand mentored the team to sustain a very high bar for consistently clear, concise, and user-focusedcontent. Owned accountability for the documentation roadmap including driving project plans andteam to achieve best of class documentation per release schedules. Defined and implemented process improvements and streamlined periodic workflows toefficiently meet the objectives, and to prepare for projected growth. Overseen documentation process and deliverables, including identifying content-relatedrequirements, estimation, schedule, and stakeholder communication. Exhibited strong working knowledge of DITA/XML markups and authoring tools. Used information, research, and expert-level knowledge to upgrade existing content anddrive improvement of new content creation. Collected, analysed, and reported on productivity/quality metrics. Implementedimprovements based on metrics. Defined quality metric parameters, and controlled resource load plan and resourcecompetency matrix. Built mechanisms to ensure consistency and content quality. Contributed to strategic initiatives around authoring environments, documentationdevelopment processes, and automating authoring tool actions. Managed performance appraisal, identified/defined growth path and the training needs ofthe team, and measured progress towards assigned goals. Exhibited high aptitude in software application manual testing to validate the procedures(Document Validation Testing). Negotiated and shared writer/QC role (job shadowing) to meet the schedule.