Sathya Radhakrishnan Email & Phone Number

I am a Dedicated and detail-oriented Network Operations Center (NOC) Engineer with 2 years of experience in monitoring and maintaining Nutanix infrastructure. Skilled in using various monitoring and ticketing tools to ensure smooth operations and quick resolution of issues. Passionate about leveraging technology to improve processes and eager to transition into a DevOps role.I've channeled my expertise into a thriving career at Terralogic, where I currently excel as a NOC Support / Cloud Infrastructure Support Engineer. My core competencies lie in monitoring and maintaining Nutanix infrastructure, bolstered by proficiency in tools like Zabbix and Grafana, and recognized by a recent Nutanix Certified Associate v6.5 certification.Since joining Terralogic in August 2022, our team has been pivotal in enhancing system reliability and efficiency. My role involves leveraging advanced monitoring solutions to preemptively identify and resolve network issues, contributing to the smooth operation of our services. I am motivated by the challenge of maintaining seamless network performance and am eager to bring this dedication and a collaborative spirit to continually advance our organization's technological capabilities.

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  Network Operations Center Engineer

  Terralogic

  Aug 2022 - Present - Bengaluru, Karnataka, India

  Roles and Responsibilities:• Monitor Nutanix Network and Server Infrastructure using Zabbix & Grafana, ensuring maximum uptime• Track health of Clusters using Prism console & IPMI Web, proactively identifying potential issues• Manage and assign tickets to respective teams using Jira and ServiceNow, improving response time• Monitor and respond to incidents triggered in Opsgenie, coordinating with concerned teams for swift resolution• Conduct root cause analysis for… Show more Roles and Responsibilities:• Monitor Nutanix Network and Server Infrastructure using Zabbix & Grafana, ensuring maximum uptime• Track health of Clusters using Prism console & IPMI Web, proactively identifying potential issues• Manage and assign tickets to respective teams using Jira and ServiceNow, improving response time• Monitor and respond to incidents triggered in Opsgenie, coordinating with concerned teams for swift resolution• Conduct root cause analysis for infrastructure issues, documenting findings in Jira tickets• Oversee Quality Management System (QMS) for failures, collaborating with teams to implement quick resolutions• Coordinate with multiple teams to resolve pending tickets, reducing backlog• Create and communicate announcements for pausing builds during critical issue resolution• Initiate and manage Zoom Bridges for P0 issues, facilitating cross-team collaboration for rapid problem-solving• Utilize Jenkins for updating server/build files deployed on AWS/AzureKey Achievements:• Streamlined report generation process by automating manual steps and implementing PDF export with proper formatting, reducing reporting time by 40%• Received multiple client appreciations for promptly identifying and reporting potential critical incidents, preventing series failures and minimizing downtime Show less

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  Sudharsan Engineering College

  8.2