Experienced professional specializing in sentiment analysis and data visualization.Developed a model using transformers to identify sentiment in ServiceNow and service desk tickets.Leveraged additional comments and customer input to perform comprehensive sentiment analysis, including polarity scores and word mapping using TextBlob.Implemented FastAPI for model deployment and utilized PostgreSQL for storing output in a staging database.Conducted ETL processes to ensure data integrity and reliability.Visualized the analysis results using Power BI, creating interactive dashboards.Successfully converted voice recordings to text using the Transcript Whisper model.Developed a conversation model to analyze customer sentiment in service desk interactions.Passionate about leveraging data analysis and visualization techniques to enhance customer service experiences.