Satwinder Bansal Email & Phone Number

Edmonton, Canada Area

•Report to Director of Rooms and handles a team of 8 front desk agents. 1-Room controller & 3 AYS agents.•Providing professional, engaging services that turns moments into memories•Resolving guest issues and challenges in ways that are mutually satisfactory to both guests and the company•Strategically planning room assignments for our VIPs and FPC Members•Assisting guests and colleagues in a prompt and courteous manner•Training and development of front office… Show more •Report to Director of Rooms and handles a team of 8 front desk agents. 1-Room controller & 3 AYS agents.•Providing professional, engaging services that turns moments into memories•Resolving guest issues and challenges in ways that are mutually satisfactory to both guests and the company•Strategically planning room assignments for our VIPs and FPC Members•Assisting guests and colleagues in a prompt and courteous manner•Training and development of front office colleagues•Carries out annual performance appraisals, sets targets and provide support for career developments for my team members•Analysing Budget, P&L to set up strategies for maximising company profit along with Director of Rooms•FULL knowledge of FSPMS, MARSHA reservation systems•Coach, monitor and develop team members for improved performance Show less

Edmonton, Canada Area

•Resolved customer service challenges in a timely manner•Collaborated with maintenance, housekeeping and security to resolve request and issues efficiently•Managed guest arrivals, including processing payments, noting requests and issuing room keys•Complete shift reports each day detailing reservations, check-in & check-out charges and any other information requested by managements•Maintain an up-to-date knowledge of facilities and local businesses to proficiently answer all… Show more •Resolved customer service challenges in a timely manner•Collaborated with maintenance, housekeeping and security to resolve request and issues efficiently•Managed guest arrivals, including processing payments, noting requests and issuing room keys•Complete shift reports each day detailing reservations, check-in & check-out charges and any other information requested by managements•Maintain an up-to-date knowledge of facilities and local businesses to proficiently answer all guest questions and requests Show less

Edmonton, Canada Area

•Assign room according to guest request and preferences whenever possible•Pre-register designated guests and prepare key packets•Organize and coordinate check-in/pre-registration procedures for arriving groups•Review/Track/Accommodate requests for room/check-out changes when possible•Ensure rates match market codes and document exceptions•Verify and adjust billing for guests•Identify any over-commitments•Run daily reports•Follow all company policies and… Show more •Assign room according to guest request and preferences whenever possible•Pre-register designated guests and prepare key packets•Organize and coordinate check-in/pre-registration procedures for arriving groups•Review/Track/Accommodate requests for room/check-out changes when possible•Ensure rates match market codes and document exceptions•Verify and adjust billing for guests•Identify any over-commitments•Run daily reports•Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional •Welcome and acknowledge all guests according to company standards•Served as a departmental role model Show less

Edmonton, Canada Area

•Registered guests, greeted every visitor, logged requests, and issued room keys•Serve as public relations representative for the hotel•Foster strong working relationships with all hotel departments•Recommend top dining and entertainment options for guests in the Alberta area•Processed guest payments for room charges, food and beverage charges, and phone charges•Balanced all rebates and other miscellaneous charges•Delivered requested items to guests’… Show more •Registered guests, greeted every visitor, logged requests, and issued room keys•Serve as public relations representative for the hotel•Foster strong working relationships with all hotel departments•Recommend top dining and entertainment options for guests in the Alberta area•Processed guest payments for room charges, food and beverage charges, and phone charges•Balanced all rebates and other miscellaneous charges•Delivered requested items to guests’ rooms•Correctly handled business phone calls and directed to appropriate recipients Show less

Edmonton, Canada Area

•Handled cash, credit or check transactions •Scan goods and collect payments•Ensure pricing is correct•Issue change, receipts, refunds, or tickets•Redeem stamps and coupons if any•Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change•Resolve customer complaints, guide them and provide relevant information•Bag items carefully•Greeting customers when entering or leaving… Show more •Handled cash, credit or check transactions •Scan goods and collect payments•Ensure pricing is correct•Issue change, receipts, refunds, or tickets•Redeem stamps and coupons if any•Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change•Resolve customer complaints, guide them and provide relevant information•Bag items carefully•Greeting customers when entering or leaving establishment•Maintaining clean and tidy checkout areas•Kept/track reports of transactions•Processed returns and check to see if items are damaged•Answering customers' questions •Pleasantly deal with customers to ensure satisfaction at all times Show less

Edmonton, Canada Area

•Scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers.

New Delhi Area, India