Specialising in Change and Transformation Talent Acquisition with a core focus on technology led programmes.

In a regional support function role, I was given the responsibility for managing and organising a region consisting of 26 stores with over 200 employees. I enjoyed the variety of work the role gave me and I learnt so much from working closely with numerous regional and divisional managers . It was great to influence and make a difference on a wider scale.Duties and responsibilities undertaken:-Communicate key company strategies and core tasks across the region-Dealing with… Show more In a regional support function role, I was given the responsibility for managing and organising a region consisting of 26 stores with over 200 employees. I enjoyed the variety of work the role gave me and I learnt so much from working closely with numerous regional and divisional managers . It was great to influence and make a difference on a wider scale.Duties and responsibilities undertaken:-Communicate key company strategies and core tasks across the region-Dealing with escalated customer care issues, incident reports and legal actions-Carry out monthly store visit’s, to maintain and improve standards across operations and sales -Address any lapses in compliance with corporate policies or local or national laws-Managing and developing relationships with key stakeholders both internally and externally Show less

I was responsible for managing and organising a Flagship store in the heart of Birmingham city centre. During the period 2015-2020 the store became the No:1 store for Gross sales margin in the business. The store gave me greater exposure and I thrived upon knowing that being a Flagship store meant there was always an extra pressure to succeed.Duties and responsibilities undertaken:-Leading a team of thirty plus colleagues, across three core departments (Sales, Operations, and … Show more I was responsible for managing and organising a Flagship store in the heart of Birmingham city centre. During the period 2015-2020 the store became the No:1 store for Gross sales margin in the business. The store gave me greater exposure and I thrived upon knowing that being a Flagship store meant there was always an extra pressure to succeed.Duties and responsibilities undertaken:-Leading a team of thirty plus colleagues, across three core departments (Sales, Operations, and Repairs)-Ensuring high-quality customer service while maximising sales by improving the customer experience-Driving profit through identifying and maximising commercial opportunities, whilst ensuring the business remains operationally compliant in order to minimise cost of sales-Planning, evaluating, and optimising operations to be efficient and cost-effective-Recruiting, sourcing and nurturing top talent Show less

Responsible for managing and organising a new store on a new site in Birmingham city centre. The site was located in Pallasades shopping centre, and we were located on the busiest area of footfall traffic in Birmingham city centre. This was a huge step change, as I had gone from managing 5 colleagues to now managing 25. Duties and responsibilities undertaken:-Delivered sales margin whilst maintaining strong NPS-Recruited for an entire new team of 25 colleagues-Understanding… Show more Responsible for managing and organising a new store on a new site in Birmingham city centre. The site was located in Pallasades shopping centre, and we were located on the busiest area of footfall traffic in Birmingham city centre. This was a huge step change, as I had gone from managing 5 colleagues to now managing 25. Duties and responsibilities undertaken:-Delivered sales margin whilst maintaining strong NPS-Recruited for an entire new team of 25 colleagues-Understanding and adapting to managing on a bigger scale -Developed process's and programs to bring in efficiencies Show less

Promoted to manage a small store consisting of five colleagues. This was my first store as a Branch Manager and I was determined to impress my Regional Manager for giving me the opportunity. I was very proud that two of my full-time colleagues were promoted under my guidance and became branch managers themselves. Duties and responsibilities undertaken:- Deliver high levels of service- Delivery of key KPI's, to ensure Gross margin targets achieved- Controlling and… Show more Promoted to manage a small store consisting of five colleagues. This was my first store as a Branch Manager and I was determined to impress my Regional Manager for giving me the opportunity. I was very proud that two of my full-time colleagues were promoted under my guidance and became branch managers themselves. Duties and responsibilities undertaken:- Deliver high levels of service- Delivery of key KPI's, to ensure Gross margin targets achieved- Controlling and maintain operational compliance- Analyse commercial reports on a daily basis to ensure store layout reflects customer/market profile Show less

This was my first step into management, working with a small team of six colleagues in an established high performing store. Duties and responsibilities undertaken:-Supporting the General Manager across sales, operations and people management- Maintaining the highest standards of customer service and retention -Leading by example by achieving personal sales targets -Coaching, motivating and developing staff

I had just graduated University and started applying for jobs. At the time the role of Sales Consultant was seen as a specialist role. The retail side of telecommunications was new and the majority of our sales were to the corporate sector. Duties and responsibilities undertaken: -Delivering world class service and performance targets- Working with the team to achieve branch KPI’s- Maximising every sales opportunity with additional products and services- Continuously… Show more I had just graduated University and started applying for jobs. At the time the role of Sales Consultant was seen as a specialist role. The retail side of telecommunications was new and the majority of our sales were to the corporate sector. Duties and responsibilities undertaken: -Delivering world class service and performance targets- Working with the team to achieve branch KPI’s- Maximising every sales opportunity with additional products and services- Continuously developing and expanding on product and industry knowledge and information Show less