Satinder S. Email & Phone Number

Seasoned professional in Quality & Excellence framework, Strategy deployment, Business Improvement and cultural change in Manufacturing & Service Industry. Certified Black-Belt, Operational Excellence (Six-Sigma – Critical Thinking), Certified Lead Auditor, Lean professional and Certified assessor for Excellence criteria frame work (MBNQA/TBEM), Certified ZED Assessor, TQM & Productivity improvement tools. Over 25+ years’ experience in Manufacturing & Service Sector with reputed Indian & multinationals organizations, in Production, Process Improvements, Projects, Product & Service Quality and Process Excellence & People Excellence.Co-create, align and create a culture of living Vision, Mission & Values of an organization. Improve effectiveness of Strategy development & deployment.Service Excellence, VOC, VOIC (Voice of Internal Customer) program to enhance collaborative culture and support improvement in C-SAT & E-SAT / Great Place to Work scores. Improve all operational elements (PQCDSM) through effective deployment of Operational Strategy, QMS(ISO), TQM, LEAN, TPM, Six-Sigma, 5S, OEE, 7-QC tools, Innovation, Kaizen, Employee Engagement & capability building.Business process management & improvement (BPM, BPR,) Work System & work processes management, Process Hierarchy structuring, KPIs identification, Dashboards & Reviews mechanism improvement. Smart Manufacturing, ERP, CRM, HR Excellence Practices: skill & capability assessment, improve effectiveness of TNI. Development & Establishment of Knowledge Management platform for capturing best practices identification and replicate across organization.