Satinder Pal Email & Phone Number

Guiding engineer through step-by-step troubleshooting procedures to resolve technical issues. This may include remote access to customer equipment, analysing network logs, and performing tests to isolate problems.Collaborating with colleagues within the technical support team, as well as other departments such as Technical support groups and operations, etc. to escalate and resolve complex issues efficiently.Developing and maintaining a deep understanding of Airfiber & Jiofiber… Show more Guiding engineer through step-by-step troubleshooting procedures to resolve technical issues. This may include remote access to customer equipment, analysing network logs, and performing tests to isolate problems.Collaborating with colleagues within the technical support team, as well as other departments such as Technical support groups and operations, etc. to escalate and resolve complex issues efficiently.Developing and maintaining a deep understanding of Airfiber & Jiofiber products, services, and technologies. This knowledge enables effective troubleshooting and support delivery to customers.Configuring and maintaining network devices such as routers, switches, firewalls, load balancers, and another network equipment.Troubleshooting on Home gateway devices & Outdoor unit devices.Worked on - Access control system (ACS), Access management system (AMS), HPSM & HPE ticketing tools, Cisco Packet Tracer & SAP Netweaver Show less

Planning and designing network architectures, laying and splicing fiber cables, testing and verifying network performance, and resolving any issues or faultsAdhering to regulatory requirements, industry standards, and best practices in fiber optic network deployment and operation. Ensuring all installations meet safety, quality, and environmental standards.Conducting thorough testing and commissioning of FTTH networks to ensure adherence to performance standards and specifications. This… Show more Planning and designing network architectures, laying and splicing fiber cables, testing and verifying network performance, and resolving any issues or faultsAdhering to regulatory requirements, industry standards, and best practices in fiber optic network deployment and operation. Ensuring all installations meet safety, quality, and environmental standards.Conducting thorough testing and commissioning of FTTH networks to ensure adherence to performance standards and specifications. This includes optical power testing, signal integrity testing, and verification of connectivity Show less

Troubleshooting network and software issues & Installing high-level software security systems. Training staff on newly installed hardware and software systemsinstalling updates, known as patches, to software applicationsinstalling and configuring operating systems, anti-virus software and other applications such as Microsoft Officediagnosing and fixing network problems and hardware or software faultsmaintaining inventories of hardware and software

Education record

Post Graduate, Computer Science