Satira Peavy Email & Phone Number

Houston, Texas, United States

Project Management,

United States

Provided exceptional customer service via phone, email, and chat channels, addressinginquiries, resolving issues, and ensuring customer satisfaction.Assisted with website navigation troubleshooting and explained changes to current FSArepayment, application process, eligibility, and FSA Financial Aid application process, such ascompleting the form, making.

United States

Responded to customer inquiries and resolved issues related to product functionality, billing,and account management.Effectively utilized Salesforce CRM to track patient interactions, manage cases, scheduleannual in-home patient exams with local providers, and provide timely updates such asrescheduled appointments and/or appointment confirmation/completion.

United States

Coordinated all aspects of Vroom Central Regions’ emails and orders for the outbound delivery of new vehicles and or inbound pickup of units sold or traded by the customer via third-party scheduling.Communicated with third-party transport vendors to assess delivery details via phone, text, weekly meetings, and portal research, updating order details with.

Houston, Texas, United States

Provided best-in-class customer service experience over the phone and through various communication tools, responding to client requests and anticipating unstated needs.Through demonstrated effective listening, analyzed client problems, and provided information and solutions in a timely and efficient manner.Operated a PC/image station to obtain and extract.

United States

Answered all incoming Patient Service calls promptly and managed them effectively and efficiently.Addressed questions and educated patients, practices, and sales staff.Assessed Triage calls and directed them to Nurse Line.Relayed messages to clinic staff.Assisted patients’ requests for additional supplies by submitting prescription refill requests to.

United States

Answered all incoming Patient calls promptly and managed them effectively and efficiently.Assisted patient study activation, completion, or early term.Addressed questions and educated patients, practices, and sales staff.Handled specified technical monitor issues.Redirected calls to subject matter experts as defined in protocols.Notated Patient accounts.

United States

Answered phone calls, social media direct messages chat concerns, and investigated issues regarding membership, store experiences, shipping problems, and all other escalated complaints that Front Line Agents could not resolve.Processed payments for new memberships, renewals, or refunds for canceled memberships.Provided information on membership fees.