Managed IT operations across 35+ institutions within Somaiya Vidyavihar, including multiple campuses, by aligning digital solutions with organizational goals.Collaborated with stakeholders (clients, users, vendors, and management) to gather, analyze, and document project requirements, creating comprehensive Functional Requirement Specifications (FRS).Oversaw end-to-end project management for IT and digital transformation initiatives, from concept design to execution, risk assessment, and final deployment.Guided teams through development, testing, and implementation stages, ensuring adherence to quality assurance standards and providing sign-off for functional and non-functional test results.Led a team of 40+ Google Workspace coordinators to implement and maintain Google Workspace apps, Admin Console management, SAML applications (SSO), and email security standards.Automated critical workflows, including email provisioning and group creation, using App Script, while troubleshooting issues and resolving user inquiries.Designed and launched over 50+ websites, managing stakeholder requirements, user personas, wireframes, and UI/UX feedback to ensure delivery excellence.Conducted User Acceptance Testing (UAT), provided client demos, and managed detailed project documentation, including meeting minutes (MoM) and progress reports.Spearheaded SEO strategies, Google Analytics implementation via Tag Manager.Delivered IT solutions like ERP, LMS, and Help Desk Portals, tailored to academic and operational needs, ensuring seamless adoption and support.Oversaw social media strategy, content creation, and promotional activities across platforms, generating actionable insights to improve engagement.Reduced operational costs and technical debt through effective vendor management, process automation, and team skill-gap assessments.Coordinated with external vendors for procurement and service agreements, ensuring compliance and alignment with organizational requirements.

Managed the implementation and deployment of RFID systems, overseeing the process from initial planning to execution and maintenance.Designed and printed personalized ID cards using advanced tools (Photoshop, CorelDRAW, TechnoRiverStudio, and e-Media Card Designer) integrated with Excel databases for bulk printing on Evolis and Zebra printers.Handled ID card management, including personalization, barcode printer maintenance, and preparation of delivery and summary reports.Developed and deployed mobile applications for guard patrolling and classroom attendance, managing installation, configuration, and NFC/GPRS settings. Provided end-user training and ensured accurate reporting through transaction log management.Installed and configured RFPC iScan Library and RFAC Access Control systems, including library reader and personalization software.Executed biometric reader and door magnetic lock installations, ensuring seamless connectivity for access control systems.Led the deployment of RFID access control systems, turnstiles, boom barriers, and visitor management systems to enhance operational security and efficiency.

Installed software, applied updates, and provided maintenance support to ensure smooth functionality across client systems.Responding to customer inquiries, diagnosing and troubleshooting software-related issues, ensuring prompt resolution and user satisfaction.Conducted training sessions for stakeholders, enhancing their understanding and effective use of software tools.Maintained a comprehensive Knowledge Base of recurring issues, identifying patterns and reporting insights to senior management to drive improvements.