Built strong relationships with customers through positive attitude and attentive response.Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.Educated staff on organizational mission and goals to help employees achieve success.Established open and professional relationships with team members to achieve quick resolutions for various issues.Managed vendor relationships, negotiating contracts for cost-effective hardware and software solutions.Conducted regular maintenance on networking equipment, guaranteeing optimal performance and longevity.Reduced downtime through proactive identification and resolution of IT issues.Optimized PC performance through regular updates, patches, and system upgrades.Documented support interactions for future reference.Diagnosed and troubleshot hardware, software and network issues.Coordinated with systems partners to finalize designs and confirm requirements.