Satish Chinta Email & Phone Number

United Arab Emirates

. Provided customer support services to key internal stakeholders of Emirates by addressing technical, materiel, logistics and administrative requirements. Ensured that all on-going projects had all technical and material requirements met prior to initiation of the project in collaboration with Production Planning. Collaborated with administration to address department's manpower requirements and drafted reports for management's assessment . Collaborated with logistic and warehouse to address engineering projects material needs as defined by project managers and ensured time bound requirements were met.. Drafter reports for customer support KPIs for the department and bench-marked to determine progress and improvement

United Arab Emirates

. Worked with Emirates engineering team to address technical needs of Emirates' Boeing and Airbus fleet. Supported engineers with their requirements to resolve defects. Ensured aircraft did not exceed the ground time allotted to achieve revenue flights On-Time Performance. Carried out engineering work on aircraft to improve appearance and ensure high level of customer comfort

United Arab Emirates

. Provided customer support services to cruise-line passengers (VIP as well as special-needs passengers) arriving at Port Rashid and Dubai Airport. Key responsibilities included: meet-and-greet, processing tickets and resolving customer complaints. Provided monthly feedback to the management on customer sentiments, customer perception and department performance

Customer Service Skills

Passenger Handling Course

Intermediate, Intermediate Board

High School Diploma