I'm an ILA (Indian Leadership Academy) certified trainer and also, Lean Six Sigma white belt certified and yellow belt trained ( Kaizen project is underway). Looking for a part-time trainer job. Facilitated trainings on several topics using several tools that are available in the industry. Will take care of the complete training process- Throughput, content creation and architecture, training delivery and feedback through online forms or QR codes. Was an SME and a soft skills/VnA/communication trainer at Cognizant technology solutions.I overall have a 7 years of experience in international voice process(exclusively voice). Looking for a job as a trainer/SME.I've been part of LMS team . I've been part of learning and development team. I have trained phone center team (Customer service) on SOFT SKILLS twice (Last year and this year). I was appreciated by my DGM and SDM for the great job as my training reflected Great results comparatively. Trained the team on basics (DOs and DON’Ts, phone and call etiquettes), Emotional intelligence, how to handle different types of customers. Power Words, PIA (Power Words, I Statement, Assurance). Phrases and rebuttals. Let's talk more about your organization and my other skills when we connect.