Overall 4 + years of Experience in the IT Field. Having 3 + years of Experience in the ServiceNow Platform as a Developer and Administrator, Providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now), Extensive experience in Service Now development and Implementation.• Hands-on Experience in ServiceNow modules such as Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalogs & HRSD.• Hands-on experience in developing applications in ServiceNow using JavaScript, AJAX, HTML, and CSS.• Good hands-on experience in Client and Server-side Scripting.• Worked on Service Catalog Items, Record Producers, Order guides, Catalog Client Scripts, and Catalog UI Policies. • Experienced in creating new Workflows and modifying the existing Workflows according to client requirements.• Hands-on Experience in Business Rules, Client Scripts, Schedule Jobs, UI Actions, UI Pages and UI policies. • Hands-on experience using ServiceNow Applications, Modules, Email Notifications, Events, Forms, SLAs, Reports, Dashboards, Access Controls, Inbound email actions, Workflows, Transform maps, Update sets, Import sets, Notifications, etc.Primary Skills: ServiceNow (ITSM)Development, Administration, ITIL, SDLC Agile 2.0Languages: HTML, CSS, JavaScript