Acts as the routine contact point, receiving and handling request for support. responds to a broad range of service requests for support by providing information to fulfill a request or enable resolution. Skilled in Databases, IT Service Management, Windows Server, and IT Security Best Practices. Operated and controlled IT infrastructure that is required to deliver and support information system. Graduate of CSU with excellence to handle clients and deal with the challenge. With the knowledge that covers principles including programming principles, databases, data communications, systems analysis, and design, project management, IT ethics, and information security. Follow the organization policy and local risk assessment to maintain security. communicates information on regard security risk on the information system.