 Complete understanding of ITES operations and success in steering them to enhanced growth with vision to drive business excellence through efficient operations and client servicing Distinguished for successful transition of one project Skilled in SAP, preparation of Standard Operating Procedures and Process Flowcharts Proficient in Accounts Reconciliations, Month end Close Activities, Reporting, P2P, R2R, Credit Underwriting, Sales of Loan, Process Improvements and Automations Recognized by peers/superiors for always exceeding organizational objectives; proficient in developing efficient teams that excel Proven ability to provide a high level of Customer Service surpassing market standards and maintain healthy relationship with peers and competitors Well versed in management of cross-functional teams; deep understanding of quality management in a services environment; leadership in designing of creative solutions aimed at maximizing customer satisfaction Demonstrated ability to effectively plan, coordinate & meet deadlines. Self-driven, able to prioritize tasks and implement changes smoothly High-level leadership and mentoring ability. Excellent interpersonal and communication skills Complying with the SOX Compliance Requirement