Satish Kumar Govindaraj Email & Phone Number

Gandhinagar, Gujarat, India

Head - Central OperationsMortgage Loans, Agriculture Loans, MSME, Credit Cards, Tele-Collections & Alternate ChannelsProject Lead for designing and setting up of central processing units for the Bank. Manage Pre-Credit processing of loan proposals which includes scrutiny of documents, data capture in LOS, preparation of CAM/Recommendation.Overview LOS related projects and enhancement for Mortgage.Development and Implementation of Paper to Paperless application processing system for Credit Cards Biz which includes Imaging, Document Management System, Workflow, Allocation and Productivity management, real-time dashboards, MIS & Reports.Setting up of cost efficient Tele-Calling unit for the Bank with an annual savings of ~5Cr. Creation of location agnostic operations hub at various cities with cross functional capabilities to have seamless takeover of activities during exigencies, to ensure activation of BCP (business continuity plan). BCP tested during Covid 19 Pandemic and helped Nil loss of processing. Responsible for Hiring and Onboarding resources in line with Biz requirements. Driving Re-engineering operational processes to reduce overall TAT and improved customer experience.

Mumbai, Maharashtra, India

Head - Retail OperationsRetail Assets, Agriculture Loans, MSME, Retail Banking, Depository

Mumbai Area, India

Effectuating and evaluating the operational policies and process and ensure adherance without any deviation and providing best customer services to internal and external customers.