 Interact with business stake holders; understand the business requirements and documenting them to deliver for the Loan Origination System, Loan Management System & Collections Systems. Analyze the requirements, and discuss the solution approach with technical team and gather all the questions or exception scenarios that need clarity from the stakeholders. Co-ordinate with the clients for understanding new customer requirements, existing problems & issues and work with stakeholders to provide solutions and resolve the issues. Observing the gaps and communicating the same to the technical team.  Ensuring smooth project transition to support team, understanding the flow diagrams for credit operations at various levels and providing demo & training to client and end users.  Conduct design discussions with development & QA teams on new features, business processes and workflows. Coordinating with the technical team and ensuring timely delivery of the projects. Involved in end to end implementation, supporting during Pilot, UAT and Post Implementation.  Worked and managed multiple projects simultaneously handling a team of around 10+ resources.

 I Enhance a commercial lending loan management system which includes Accounts Receivable Financing & Asset Based Lending modules for small & medium financial institutions in US. Working very closely with internal department’s viz., UX/UI and visual designers, developers, testers and follow up for the delivery and roll out of the product solution and made significant contributions in UI/UX transition of existing legacy loan management system. Create product roadmap clearly highlighting features to be included in MVP and features to be included in subsequent phases. Create and manage product backlog, user stories, prioritize product backlog for releases and sprint planning. Prepare business requirement document (BRD), functional specification document (FSD) & business workflows. Create UX mockups using Balsamiq and collaborate with UX designers to create highly creative & innovative interactive & visual designs. Co-ordinate with US team for understanding new customer requirements, existing problems & issues and work with stakeholders to provide solutions and resolve the issues. Conduct design discussions with development & QA teams on new features, business processes and workflows. Assist QA team in designing the test scenarios and review test cases prepared by QA.  As part of Product Management, involved from project initiation i.e. from gathering requirements to deployment in production covering all the phases of SDLC. Involved in developing cloud based Term Loan module and Loan Origination System from scratch targeted for US market

Responsibilities• Involved in Requirement Gathering, Gap Analysis, Documentation and presentation, Stakeholder Management. Identifying and documenting the Business requirements, Functional specification document, workflows & use cases• Identifying the gap in the product, coordinate with Client and Technical Team to advise feasible solution to bridge the gap• Giving Walk through of the requirement to the development Team and Domain support to the technical team for the smooth process of the development• Worked and managed various banking projects simultaneously handling a team of around 50+ resources managing the projects for the Middle East market.• Done a role of Product Manager / Account Manager / Project Manager managing key banking clients for the Middle East region.• Provided requirements and given understanding sessions to testing team. Liaising with Business teams for getting the confirmation on De scoped requirements, corresponding not applicable scenarios.• Managing the projects for the Middle East market and delivering business solutions globally.• Involved in Test Planning, Test Strategy, Effort Estimation, Costing and preparation of technical and commercial proposals.• Conducted training and provided Domain support to the team for the smooth execution of the projects.• Periodic reviews of Project Milestones for ensuring adherence to overall Project plan and timely delivery of projects as per the client’s requirements.• Reviewed the test design created by the team on different modules viz Retail Banking, Direct Debit System, Islamic Banking, Loan Origination System etc. and Involved in Defect review meetings/UAT Defect track calls to address the functional aspects and provide appropriate resolution.• Resource Planning, Work Allocation, Re-distribution & Meeting SLA’s and coordinating with various business groups within the firm

• Played a Business Analyst Role, acted as a bridge between the Business and IT-vendor for all the enhancements, fixes as and when required.• Worked as internal Business Analyst with the responsibility to bridge the gap between business and technology. Wrote business cases for business transformation scenarios to achieve goals of revenue enhancement, reduction in turnaround time and cost cutting.• As a subject matter expert, supported the business in the User Acceptance Testing (UAT).• Conducted GAP Analysis and documented the current state and future state, after understanding the Vision from the Business Group and the Technology Group.• Worked with the business, development vendor and the internal IT team as and when required.• Part of the team involving successful migration of the branches from legacy system to CBS Finacle platform.• Credit Appraisal in respect of Corporate Credit proposals with emphasis on financial, legal, technical & personal evaluation and documentation of Sanctioned Loans.• Advising and guidance to the Pre and Post Approval team which includes preparation of Credit Application and Appraisal notes, Facility Offer Letters, Security Documentation Verification, Draw Downs etc. • Strict Adherence to compliance and operational controls in accordance with the bank and regulatory standards, policies and practices, report control weaknesses and compliance breaches thereby contributing in improving/maintaining the credit standards of the portfolio.• Worked on LOS application which manages the complete application processing flow of any retail finance instrument, be it auto loans, personal loans, home loans, credit cards or even services related application and also Corporate Loans.• Handled Audit, grievances and redressals in respect to the Customer Service at the Branch and also in periodical inspection of the branch by the concerned.• Managing a team of five members looking after different activities of Credit Dept

• Mobilization of funds for different Mutual Fund schemes of the Organization• Investor Counselling & Guidance about different funds• Customer Service i.e. Efficient and Courteous handling of Customers queries and concerns.• Co-ordination with the Tele-marketing Team.• Conducting Seminars etc.