● Spearheaded a large program to introduce LLM in IVR-based customer servicing channels. The goal is to improve Agents' productivity and add multimillion-dollar savings by reducing the number of call drops.● Driving an end-to-end design solution for the Agent Assist flow, which will improve the productivity of Customer Reps by introducing an LLM-based assistance tool in the client servicing flow.● Led $2M+ Regulatory Compliance and Automation program Citibank and delivered critical… Show more ● Spearheaded a large program to introduce LLM in IVR-based customer servicing channels. The goal is to improve Agents' productivity and add multimillion-dollar savings by reducing the number of call drops.● Driving an end-to-end design solution for the Agent Assist flow, which will improve the productivity of Customer Reps by introducing an LLM-based assistance tool in the client servicing flow.● Led $2M+ Regulatory Compliance and Automation program Citibank and delivered critical projects on Salesforce platform (Salesforce Financial Cloud) Show less

★ Leveraged automation to streamline Machine Learning (ML) model development: Partnered with Data Engineering to build data ingestion pipelines using Autosys batch workflows, enabling efficient training and deployment of ML models like spending categorization and payment behavior.★ Optimized JIRA for production-ready deployments: Streamlined the JIRA Kanban process to seamlessly integrate non-functional requirements, ensuring applications met critical quality standards before production… Show more ★ Leveraged automation to streamline Machine Learning (ML) model development: Partnered with Data Engineering to build data ingestion pipelines using Autosys batch workflows, enabling efficient training and deployment of ML models like spending categorization and payment behavior.★ Optimized JIRA for production-ready deployments: Streamlined the JIRA Kanban process to seamlessly integrate non-functional requirements, ensuring applications met critical quality standards before production rollout.★ Championed application stability: Owned production stability and maintenance for critical applications like Actimize (Integrated Fraud Management) and Gateway platform, minimizing downtime and ensuring smooth operation. Show less

★ Led migration of SAP BW from on-premise to Azure cloud, enhancing scalability and cost-efficiency.★ Championed agile transformation, fostering collaboration and continuous improvement.

★ Led high-performing Scrum teams in migrating legacy Search/Discovery and CMS systems to cloud platforms. Promoted Agile values, fostered collaboration, and facilitated continuous improvement.★ Spearheaded PI planning for the ART (Agile Release Train) and facilitated Scrum ceremonies (Sprint Planning, Daily Standup, Demos, Retrospectives). Utilized JIRA and JIRA Align to manage team dashboards, dependencies, and progress metrics.★ Owned end-to-end delivery of critical applications in… Show more ★ Led high-performing Scrum teams in migrating legacy Search/Discovery and CMS systems to cloud platforms. Promoted Agile values, fostered collaboration, and facilitated continuous improvement.★ Spearheaded PI planning for the ART (Agile Release Train) and facilitated Scrum ceremonies (Sprint Planning, Daily Standup, Demos, Retrospectives). Utilized JIRA and JIRA Align to manage team dashboards, dependencies, and progress metrics.★ Owned end-to-end delivery of critical applications in Search & Discovery, Guide, Metadata, and Recommendation domains. Collaborated with stakeholders and cross-functional teams to guarantee on-time delivery and adherence to quality standards.★ Successfully migrated legacy Content Management Systems to a scalable Microservices architecture on AWS, increasing system agility, performance, and future scalability. Show less

★ Managed an 18 members team for a technology transformation project at AT&T from the project initiation till production roll out. ★ Technically led multiple UI applications to migrate them to 4 tier architecture along with moving their back end database to Oracle RAC system.

● Lead a 25 members team to transition and maintained the entire set of middleware applications of IUSACELL (Mexican telecom operator). ● Selected to be part a highly critical onshore architecture team from entire IUSACELL account of more than 200+ members.● Owned the analysis of IUSACELL’s existing Order flow from CRM platform to provisioning systems and proposed solution on how the existing systems needed to modify to accommodate new ordering products.

As part of IRWF suite of applications, IOM (Integrated Order Management) system is responsible for propagating all the service orders created for the Qwest Customers to downstream systems for provisioning. It’s responsible for flowing the service order to different systems so that order gets provisioned. The Project is based on MDW (Model Driven Framework), which is a proprietary framework developed by Qwest. The framework is used for developing other business work flow applications like IOM… Show more As part of IRWF suite of applications, IOM (Integrated Order Management) system is responsible for propagating all the service orders created for the Qwest Customers to downstream systems for provisioning. It’s responsible for flowing the service order to different systems so that order gets provisioned. The Project is based on MDW (Model Driven Framework), which is a proprietary framework developed by Qwest. The framework is used for developing other business work flow applications like IOM, CCWF and NTFWF. Show less

Successfully delivered enterprise application integration solutions starting fromrequirement gathering to complete production release Integration helped the client to migrate from the existing legacy order management,supply chain systems to Oracle Retails Merchandising System. Instrumental in setting up a new team from ground up, established the development,review and release framework.; guided the team members to learn the newtechnologies and retail domain.

Charming Shoppes, Inc. is a leading multi-brand specialty apparel retailer primarily focused on plus-size women's apparel. They have four distinct store brands – Lane Bryant, Fashion Bug, Catherines Plus Sizes and Petite Sophisticate Outlet. Charming Shoppes Inc moved its CRM application from Siebel to a new application called Right Now. The existing applications were modified to integrate the RIGHT NOW application. This involved both modification in front end and bank end code of the… Show more Charming Shoppes, Inc. is a leading multi-brand specialty apparel retailer primarily focused on plus-size women's apparel. They have four distinct store brands – Lane Bryant, Fashion Bug, Catherines Plus Sizes and Petite Sophisticate Outlet. Charming Shoppes Inc moved its CRM application from Siebel to a new application called Right Now. The existing applications were modified to integrate the RIGHT NOW application. This involved both modification in front end and bank end code of the application. I was involved from understanding and documenting the requirement from the client and making the necessary changes to the existing code base. The objective of Right Now project was to move ecommerce websites’ Customer Service functionality from using its current system to a third party CRM tool called Right Now. All the ecommerce websites for CSI are on J2EE platform. The integration of Right Now involved new development of Java classes and adding new UI pages to the websites. Show less

EAM (Enterprise Asset Management) project is responsible for managing assets across various Distribution Centers (DCs) for Albertsons. The tool used for this was Maximo5.2 and 6.1 which were deployed on Weblogic 8.1 app server. Also Actuate was used for reporting and WLI for interfacing. WLI was used for integrating the EAM database which was on Oracle with Oracle Finance system. There were various WLI interfaces which were responsible for moving Invoice, vendor and ledger data between EAM and… Show more EAM (Enterprise Asset Management) project is responsible for managing assets across various Distribution Centers (DCs) for Albertsons. The tool used for this was Maximo5.2 and 6.1 which were deployed on Weblogic 8.1 app server. Also Actuate was used for reporting and WLI for interfacing. WLI was used for integrating the EAM database which was on Oracle with Oracle Finance system. There were various WLI interfaces which were responsible for moving Invoice, vendor and ledger data between EAM and Oracle financial system. There was also a tool called Syclo which is the mobile version of Maximo. The tool was being implemented across DCs to keep track of the Assets through mobile handheld devices. Show less