Satish Mohapatra Email & Phone Number

India

San Francisco Bay Area

• Spearheaded a large program to introduce LLM in IVR-based customer servicing channels. The goal is to improve Agents' productivity and add multimillion-dollar savings by reducing the number of call drops.
• Driving an end-to-end design solution for the Agent Assist flow, which will improve the productivity of Customer Reps by introducing an LLM-based assistance tool in the client servicing flow.
• Led $2M+ Regulatory Compliance and Automation program Citibank and delivered critical… Show more
• Led $2M+ Regulatory Compliance and Automation program Citibank and delivered critical projects on Salesforce platform (Salesforce Financial Cloud) Show less

San Francisco Bay Area

★ Leveraged automation to streamline Machine Learning (ML) model development: Partnered with Data Engineering to build data ingestion pipelines using Autosys batch workflows, enabling efficient training and deployment of ML models like spending categorization and payment behavior.★ Optimized JIRA for production-ready deployments: Streamlined the JIRA.

San Francisco Bay Area

★ Led migration of SAP BW from on-premise to Azure cloud, enhancing scalability and cost-efficiency.★ Championed agile transformation, fostering collaboration and continuous improvement.

Greater Los Angeles Area

★ Led high-performing Scrum teams in migrating legacy Search/Discovery and CMS systems to cloud platforms. Promoted Agile values, fostered collaboration, and facilitated continuous improvement.★ Spearheaded PI planning for the ART (Agile Release Train) and facilitated Scrum ceremonies (Sprint Planning, Daily Standup, Demos, Retrospectives). Utilized JIRA.

United States, New Jersey

★ Managed an 18 members team for a technology transformation project at AT&T from the project initiation till production roll out. ★ Technically led multiple UI applications to migrate them to 4 tier architecture along with moving their back end database to Oracle RAC system.

Bengaluru Area, India

• Lead a 25 members team to transition and maintained the entire set of middleware applications of IUSACELL (Mexican telecom operator).
• Selected to be part a highly critical onshore architecture team from entire IUSACELL account of more than 200+ members.
• Owned the analysis of IUSACELL’s existing Order flow from CRM platform to provisioning systems and proposed solution on how the existing systems needed to modify to accommodate new ordering products.

Bengaluru Area, India

As part of IRWF suite of applications, IOM (Integrated Order Management) system is responsible for propagating all the service orders created for the Qwest Customers to downstream systems for provisioning. It’s responsible for flowing the service order to different systems so that order gets provisioned. The Project is based on MDW (Model Driven.

Greater Minneapolis-St. Paul Area

Successfully delivered enterprise application integration solutions starting fromrequirement gathering to complete production release Integration helped the client to migrate from the existing legacy order management,supply chain systems to Oracle Retails Merchandising System. Instrumental in setting up a new team from ground up, established the.

Tucson, Arizona Area

Charming Shoppes, Inc. is a leading multi-brand specialty apparel retailer primarily focused on plus-size women's apparel. They have four distinct store brands – Lane Bryant, Fashion Bug, Catherines Plus Sizes and Petite Sophisticate Outlet. Charming Shoppes Inc moved its CRM application from Siebel to a new application called Right Now. The existing.

Boise, Idaho Area

EAM (Enterprise Asset Management) project is responsible for managing assets across various Distribution Centers (DCs) for Albertsons. The tool used for this was Maximo5.2 and 6.1 which were deployed on Weblogic 8.1 app server. Also Actuate was used for reporting and WLI for interfacing. WLI was used for integrating the EAM database which was on Oracle.