Moving towards entrepreneurial journey, that is : idea generation, opportunity evaluation, planning, organizational restructuring & re-formation/launch and growth.Associated with Worlds Top Shipping and Logistics Organization, India's leading eCommerce, BFSI, Fintech, Ed Tech, Internet Solutions, Device Technologies & Telecom & DTH business.I'm a training leader with a passion for transforming individuals and organizations through effective learning and development programs. My expertise spans a wide range of industries and subjects, and I'm committed to delivering customized solutions that meet the unique needs of my clients. Specialize in designing and implementing effective training programs that drive performance, meet business goals, and enhance employee development. I'm dedicated to inspiring and empowering my teams to achieve their full potential. Whether it's through visionary leadership, innovative program design, or strategic partnerships, I'm always pushing the boundaries of what's possible in the world of training and development.I believe in team work, developing the skills of team members, and achieving the goal with the power of team. Believe in inspiring, empowering & motivating the team. I am an Experienced Training Leader (Customer Experience, Sales, Collections & Recovery – Voice & Non Voice) with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in eCommerce, Financial Technology, Education Technology, Contact Centers, Performance Management, Business Process Outsourcing (BPO), and Team Management & Public Relations of different businesses like, UPI Banking, Banking – Credit Cards & Personal Loan, e-commerce, Sales-Technology & Internet Solutions, Telecom, DTH etc. Strong professional with a Post Graduate Diploma in Mass Communication and Public Relation. Have experienced with India's best service providers of eCommerce, BFSI, Fintech, DTH and Telecom companies. Sales, Collection, Recovery, Customer Service, Email/Chat/Voice etc.Key AccountsEcommerce – Customer service/Saller support/ Delivery Services /Catalogue Design, B2B & B2C Collection & SalesEcommerce – New Customer Acquisition & Activations (B2B)Education Technology (Ed Tech) – New Customer Acquisition & Activations (B2B & B2C)Financial Technology (Fin Tech) – Customer Service (Voice/Non voice) Email/Chat/CallsBFSI - Credit cards Collections & Recovery and Personal LoansBFSI - Insurance Sales & Lead generations,Technologies & Internet - Internet Solution Sales and Lead generationsSales & Revenue Generations