Pioneering career spanning 15 years of IT industry experience reflecting strong Project Management skills, Client Relationship Management, Strategic Visioning, Mentoring and Managing People, Process Implementation, Project Reviews, Communication, Status/Dashboard & Metrics Reporting, Contract (RFPs and Managing Finance/Budgets). Over Four and half years of project management experience with a superior record of ensuring smooth execution and deliveries of large and small application Support, Development and maintenance projects in BFS domain. Knowledgeable in project management tools, processes and techniques.Delivered critical support projects by implementing ITIL process i.e Metrics Collection and reporting Service Requests management, Problem management, Change Management, RCA planning, Service Requests Management, Quality process management.Exceptional focus, follow-through and coordination skills. Proven ability to manage 24*7 application support of cross functional team of large business-critical project based on the onsite-offshore delivery model. Actively involved in capacity planning, system performance improvement and RCA processes for achieving application stability.Good exposure to the different domains of the Banking and Financial services such as Clearance and Collateral Management domain of securities services.In-depth knowledge of quality standards and key process areas of CMM levels.