Satish Sharma Email & Phone Number

Plano, Texas, Us

Plano, Texas, Us

Round Rock, Texas, Us

Pune, Maharashtra, In

• Managed multiple engagements with teams working across US, Canada and India• Implemented Continuous Service Quality Improvement Initiatives in engagements within portfolio including but not limited to Governance Models, Productivity Improvement, Overall Delivery Quality, faster Defect Resolution, Innovation Council, Knowledge Management and Risk Management• Managed Programs for implementation of Oracle Siebel CRM, Oracle Transport Management System, Oracle Payroll, Service Virtualization using CA-LISA, Innovation Lab and Enterprise Mobility Solutions• Achieved highest Customer Satisfaction Index for the accounts in portfolio• Established and Executed KPI based Program Governance and Reporting framework

Round Rock, Texas, Us

• Led Agile methodology based project to replace legacy patient billing systems and managed Cross Functional Stakeholders and Vendor Relationship• Established Service Management based Incident, Request, Change and Release Management Process framework, resulting into improved response time for Incident resolution and Request completion• Established formal Program Management processes for Project Reviews, Requirement Management, Risk Management and Status Reporting• Implemented several measures to improve IT operations

Round Rock, Texas, Us

• Managed the program to achieve $22M target assigned to Division.• Worked with various teams on legacy Perot and legacy Dell to cross sell new opportunities coming as result of Perot’s acquisition by Dell.• Managed sales pipeline for weekly updates to executive leadership• Worked closely with client executive for providing necessary support and expedite sales process.• Strategize and position services for early adoption in synergy sales cycle

Round Rock, Texas, Us

• Lead multiple Application Development and Testing projects including customized application development, major enhancements and product implementation• Directed 150+ geographically disparate individuals with direct and indirect leadership for multiple concurrent engagements. Managed account and team expectations and supervised client relations. Held accountability for revenue production, P&L and accounts receivable (A/R)• Lead the Applications Services Transition of Home Health customer over a period of 12 months and budget of $15M. As part of transition, also established contractually committed Quality Management System within 85% of budget, and on time• Increased revenues from existing Application Solutions accounts by 35% (to $48M) in 2009 by expanding services portfolio • Created strategy and blue print for globalizing healthcare accounts with prime objectives of increasing stickiness and leverage cost arbitrage. It resulted in savings of $40M per year (10%) of annual delivery expenses.• Lead multiple Organization Change Management initiatives in IT outsourcing deals including onboarding, induction and mentoring.• Mentored delivery and project managers in US based teams

Armonk, New York, Ny, Us