Satish Sharma Email and Phone Number
Satish Sharma work email
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Satish Sharma personal email
Transformational Delivery leader with multi-disciplinary industry experience having led many complex engagements leveraging technologies to realize business values to customer.Passionate about Innovation, Ideation and Continuous Service Improvement for enhancing Customer Experience; Talent Curator, Diverse team builder and ardent learner, GenAI, LLM and ML enthusiast and Continuous value creator.Core Competencies:Client Relationship Management • Portfolio Management • GenAI, LLM, AI • Business Growth Strategy • Digital Transformation • User Experience (UX) • Cloud Migration • DevOps Automation lead Services Improvement / enablement • P&L Management • Sales Support Solution Design • Program Management • Governance Model • Vendor and Contract Management 3rd Party Risk and Compliance • Partner Channel consolidation and Performance Management Contract Management • Organizational Change Management • Coaching and Mentoring
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Client Delivery Executive, Sr DirectorNtt Data Services Sep 2018 - PresentPlano, Texas, Us
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Delivery Executive DirectorNtt Data Services Nov 2016 - Sep 2018Plano, Texas, Us
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Customer Delivery ExecutiveDell Jun 2015 - Nov 2016Round Rock, Texas, Us -
AvpTech Mahindra Sep 2011 - Jun 2015Pune, Maharashtra, In• Managed multiple engagements with teams working across US, Canada and India• Implemented Continuous Service Quality Improvement Initiatives in engagements within portfolio including but not limited to Governance Models, Productivity Improvement, Overall Delivery Quality, faster Defect Resolution, Innovation Council, Knowledge Management and Risk Management• Managed Programs for implementation of Oracle Siebel CRM, Oracle Transport Management System, Oracle Payroll, Service Virtualization using CA-LISA, Innovation Lab and Enterprise Mobility Solutions• Achieved highest Customer Satisfaction Index for the accounts in portfolio• Established and Executed KPI based Program Governance and Reporting framework -
It Leader - Revenue Cycle ServicesDell Services Sep 2010 - Sep 2011Round Rock, Texas, Us• Led Agile methodology based project to replace legacy patient billing systems and managed Cross Functional Stakeholders and Vendor Relationship• Established Service Management based Incident, Request, Change and Release Management Process framework, resulting into improved response time for Incident resolution and Request completion• Established formal Program Management processes for Project Reviews, Requirement Management, Risk Management and Status Reporting• Implemented several measures to improve IT operations
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Synergy LeaderDell Services Apr 2010 - Feb 2011Round Rock, Texas, Us• Managed the program to achieve $22M target assigned to Division.• Worked with various teams on legacy Perot and legacy Dell to cross sell new opportunities coming as result of Perot’s acquisition by Dell.• Managed sales pipeline for weekly updates to executive leadership• Worked closely with client executive for providing necessary support and expedite sales process.• Strategize and position services for early adoption in synergy sales cycle
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DirectorDell Services Dec 1997 - Apr 2010Round Rock, Texas, Us• Lead multiple Application Development and Testing projects including customized application development, major enhancements and product implementation• Directed 150+ geographically disparate individuals with direct and indirect leadership for multiple concurrent engagements. Managed account and team expectations and supervised client relations. Held accountability for revenue production, P&L and accounts receivable (A/R)• Lead the Applications Services Transition of Home Health customer over a period of 12 months and budget of $15M. As part of transition, also established contractually committed Quality Management System within 85% of budget, and on time• Increased revenues from existing Application Solutions accounts by 35% (to $48M) in 2009 by expanding services portfolio • Created strategy and blue print for globalizing healthcare accounts with prime objectives of increasing stickiness and leverage cost arbitrage. It resulted in savings of $40M per year (10%) of annual delivery expenses.• Lead multiple Organization Change Management initiatives in IT outsourcing deals including onboarding, induction and mentoring.• Mentored delivery and project managers in US based teams
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Development ManagerIbm Thailand Mar 1995 - Dec 1997Armonk, New York, Ny, Us
Satish Sharma Skills
Satish Sharma Education Details
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Netaji Subhas Institute Of TechnologyElectronics And Communications
Frequently Asked Questions about Satish Sharma
What company does Satish Sharma work for?
Satish Sharma works for Ntt Data Services
What is Satish Sharma's role at the current company?
Satish Sharma's current role is Client Delivery Executive, Sr Director at NTT DATA Services.
What is Satish Sharma's email address?
Satish Sharma's email address is sa****@****ish.com
What schools did Satish Sharma attend?
Satish Sharma attended Netaji Subhas Institute Of Technology.
What skills is Satish Sharma known for?
Satish Sharma has skills like Vendor Management, Cross Functional Team Leadership, Global Delivery, Leadership, Sdlc, Program Management, Outsourcing, It Strategy, Software Project Management, Management, Solution Architecture, Business Intelligence.
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