Satish Kumar M.G.

Satish Kumar M.G. Email and Phone Number

Manager at Amazon @ Amazon
seattle, washington, united states
Satish Kumar M.G.'s Location
Bengaluru, Karnataka, India, India
About Satish Kumar M.G.

A passionate professional oriented leader with 20 year’s operations experience leading teams through gap analysis, process improvement, and a continuous improvement approach. Proven track record of proactive, energetic and effective business plan creation and execution needed to increase productivity and efficiency. Leadership experience has created a passion for meeting and exceeding both financial and operational objectives. Highly motivated, positive & goal-oriented, with demonstrated professionalism, attention to detail as well as the ability to build and lead effective teams and a track record for client loyalty and employer satisfaction

Satish Kumar M.G.'s Current Company Details
Amazon

Amazon

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Manager at Amazon
seattle, washington, united states
Website:
amazon.com
Employees:
500669
Satish Kumar M.G. Work Experience Details
  • Amazon
    Manager Ii
    Amazon Jan 2021 - Present
    Bangalore Urban, Karnataka, India
    View
  • Sai Samruddhi Eco
    Managing Partner
    Sai Samruddhi Eco Nov 2018 - Dec 2020
    Bengaluru, Karnataka, India
  • Altisource
    Senior Manager Operations
    Altisource Jun 2018 - Sep 2018
    Bengaluru, Karnataka, India
    View
  • Altisource
    Manager
    Altisource Dec 2015 - May 2018
    Bangalore
    View
  • Hinduja Global Solutions
    Program Manager
    Hinduja Global Solutions Apr 2013 - Dec 2015
    Bengaluru Area, India
    Played a key role as Program Manager Operations, accountable for leading a management team, technical support and customer service executives on a budget of over $6 million per year to ensure standards and SLA’s are achieved
    View
  • Hinduja Global Solutions
    Deputy Manager - Operations
    Hinduja Global Solutions Sep 2010 - Mar 2013
    Bengaluru Area, India
    Managed Provisioning and Repair Operations
    View
  • Hinduja Global Solutions Inc.,
    Assistant Manager – Operations
    Hinduja Global Solutions Inc., Nov 2008 - Aug 2010
    Bengaluru Area, India
    Responsible for management of strategic operational improvement projects, daily performance evaluation and operational statistical review and analysis
    View
  • Hinduja Global Solutions Inc.,
    Team Lead – Operations
    Hinduja Global Solutions Inc., Jun 2002 - Oct 2008
    Bengaluru Area, India
    Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the teamTo manage the day to-day operations with a team of Associates and meet the required service levels, quality and productivityGauge Roles & Responsibilities & Calibrate with team members to ensure variance is below the desired level of acceptanceAnalyzing team performance; identifying plans for improvements; and maintaining a track of the samePoint of contact for the resolution of escalations, enquiries and complaints from external and internal customers.
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Satish Kumar M.G. Skills

Vendor Management Process Improvement Crm Operations Management Team Management Service Delivery Management Performance Management Telecommunications Bpo Transition Management Outsourcing Business Process Improvement Offshoring Business Process Quality Assurance Operational Excellence Process Excellence Leadership Strategy Call Centers Employee Engagement Sla Business Analysis Process Management Contact Centers Workforce Management Mis It Service Management Customer Relationship Management Business Process Outsourcing Process Migration Business Development Resource Management Six Sigma Incident Management Itil P&l Management Analysis Customer Satisfaction Business Process Re Engineering Soft Skills Business Transformation Pre Sales Business Planning Management Information Systems Problem Solving Analyzing Performance And Sla

Satish Kumar M.G. Education Details

Frequently Asked Questions about Satish Kumar M.G.

What company does Satish Kumar M.G. work for?

Satish Kumar M.G. works for Amazon

What is Satish Kumar M.G.'s role at the current company?

Satish Kumar M.G.'s current role is Manager at Amazon.

What schools did Satish Kumar M.G. attend?

Satish Kumar M.G. attended Vfgc, Kendriya Vidyalaya Malleswaram.

What are some of Satish Kumar M.G.'s interests?

Satish Kumar M.G. has interest in Operational Excellence, Certifications.

What skills is Satish Kumar M.G. known for?

Satish Kumar M.G. has skills like Vendor Management, Process Improvement, Crm, Operations Management, Team Management, Service Delivery, Management, Performance Management, Telecommunications, Bpo, Transition Management, Outsourcing.

Who are Satish Kumar M.G.'s colleagues?

Satish Kumar M.G.'s colleagues are Marion Rogers, Susan Walter, Jacob Mcclendon, Benjamin Ossai, Nicole Larson, Vignesh Babu, Jaswanth Aluri.

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