• Set up, optimized and managed network equipment. • Manage and maintain MAC devices (MAC OS installation) • • Resolving all Hardware/ Network related issues in MAC device. • Managed Nutanix admin dashboard (Create VMs, Identify VM issues, take snapshots) Installed and maintained IT equipment and software to meet workflow requirements. • Website C-Panel management • Resolving all Hardware/ Network related issues locally and guiding other location office Minimize the time taken for user calls. • Manage all IT related Purchase • Orchestrated and oversaw upgrades to system hardware and software. • Analyzed intricate server issues and supported large enterprise and business-critical applications. • Promoted continuous improvement for IT governance processes. • Operated server management tools for patching, monitoring and backup activity. • Delivered reliable support for all server-class systems. • Managed and maintain Google admin dashboard, create policies and OU as per company requirement. • Managed & Maintain (Like create users, reset password, create email id and provide license access to Office 365 users, create groups, proved project access to the Azure AD users etc., create policies)

• Set up, optimized and managed network equipment. • Managed Nutanix admin dashboard (Create VMs, Identify VM issues, take snapshots) Installed and maintained IT equipment and software to meet workflow requirements. • Developed and tested installation of company-wide servers. • Orchestrated and oversaw upgrades to system hardware and software. • Analyzed intricate server issues and supported large enterprise and business-critical applications. • Responded quickly to logged requests and incidents, achieving service KPIs. • Improved job tasks and mentored junior team members on best practices and standards. • Generated reports outlining performance, costs, and downtime issues. • Analyzed log files, systems, and network traffic to identify improvement opportunities. • Operated server management tools for patching, monitoring and backup activity. • Delivered reliable support for all server-class systems. • Spearheaded server infrastructure development, quality control and production operations. • Increased system security and performance with proactive changes. • Managed and maintain Google admin dashboard, create policies and OU as per company requirement. • Managed Microsoft Azure DeVops, Office 365, Yotta end point backup solution admin dashboard • Managed and maintain Data Centre (Daily monitoring) • Manage and maintain MAC devices • Kept flexible schedule to resolve after-hours and weekend emergencies promptly. • Fostered high availability of infrastructure through strategic planning, testing and support. • Consulted users to determine areas in need of improvement. • Sought and implemented IT improvements to minimized service disruptions. • Maintain Renewals and AMC details for SSL certificates, Licenses, Domains etc. • ISO 27000 and ISO 9000 Audit preparation. • Maintain and Monitor Sion Data Centre. • Monthly ISMS audit data and PPT preparation.

• Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7 • Managed all new install projects for servers, switches, and other network resources. • Developed and updates documentation, appraising users, and administrators of vital information. • Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups. • Performed software installations and upgrades to operating systems and layered software packages. • Resolving all Hardware/ Network related issues locally and guiding other location office Minimize the time taken for user calls. • Checking VC connectivity and video conference with all locations • Handling all kinds of Troubleshooting, Maintenance, Installation of Operating System (Win 98, 2000, XP, Vista, Windows 7. Windows 8, Windows 10). Assembly of Pentium 4, Networking (LAN). • End user technical support for Windows 7, 8 and 10. • Manage, install and configuration CCTV cameras (Bosch and Hikvision)

• MS Outlook & Outlook Express Configure & solve MS Outlook Problems. • Maintain Inventory of all hardware’s. • Manage and maintain MAC devices (MAC OS installation and upgrtion) • Ensure that the anti-virus files are up-to-date, and systems are scanned regularly for viruses. • Solving the queries (Technical) of the users. • Configure Network printers n Resolve Issues. • Configure And Install Invoice printers. • Maintain and troubles shoot the hardware/network. • Exposure to Hardware Troubleshooting, Desktops Maintenance, Network Troubleshooting • Resolving all Hardware/ Network related issues locally and guiding other location office Minimize the time taken for user calls. • Checking VC connectivity and video conference with all locations • Handling all kinds of Troubleshooting, Maintenance, Installation of Operating System (Win 98, 2000, XP, Vista, Windows 7. Windows 8, Windows 10). Assembly of Pentium 4, Networking (LAN). • Configure and resolve VPN related issue. • Configure Mail and Applications in TAB and Mobile. • Visiting client places to solve the technical problems. • Support LAN Connectivity. • Maintenance of Networks, PC’s, Printers. • Handling customer calls providing Hardware, Network support. • Configuring modem and Internet mails. • Managing user accounts and giving share & security level permissions. • Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipment accordingly as per the requirement. • Responsible to monitor whether all the components are available for successful communication. • Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies. • Timely analyses whether any repairs or replacements is needed. • Creating new users accounts. • Responsible for configuring & troubleshooting Microsoft outlook accounts.