Satishkumar P. Email & Phone Number

Manhattan Beach, California, United States

• Led a team of 3 collection managers and 27 collectors in managing and optimizing the collections department.
• Conducted investigations and formulated collection procedures in accordance with credit union policies.
• Evaluated and closely monitored work quality, efficiency, and productivity, actively proposing enhancements to service delivery methods and departmental functions.
• Maintained continuous communication with the VP of lending, ensuring awareness of departmental operations and significant issues, and offering recommendations for improving collections processes and effectiveness while.
• Contributed to the development and execution of departmental goals, objectives, policies, procedures, and work standards.
• Coordinated and authorized appropriate actions on delinquent accounts, including attorney referrals, repossessions, foreclosures, and charge-offs.

Manhattan Beach

• Oversee all collections functions, including the control of loan and credit accounts that are, potentially delinquent, delinquent, or charged off.
• Establish performance measures, monitor, and analyze performance metrics to identify and implement performance-based improvements.
• Train and coach staff to practice proactive collection efforts and follow prudent collection techniques.
• Recommend further action as deemed necessary, including repossession, legal action, foreclosure, and referral to collection agency.
• Facilitate and implement quality and operational improvement initiatives for organization-wide processes to improve business productivity.
• Worked and resolved issues with high balance non-performing accounts, reducing delinquent buckets by 1% on monthly basis.

Manhattan Beach, CA

• Analyzed financial and credit data of prospective clients to determine financing objectives and structured a loan product that best fits their needs.
• Managed active leads and loans to increase loan conversion rates resulting in higher firm revenue/profitability.
• Recognized for exceptional loan quality submission to processing resulting in reduced closing times, and further satisfied customers.
• Trained new employees on policies and procedures, loan guidelines and computer systems resulting in new employees being effective members of the department fasterprofessional manner while maintaining loan data.

Manhattan Beach, CA

• Reviewed team member’s work to ensure quality standards are maintained and departmental procedures are current, followed, and aligned with enterprise policy.
• Coached collection psychology and strategies, ensuring every collector utilized most successful communication including verbal and written demands for payment.
• Managed the collection work queues, reviewed member’s circumstances/financials for potential assistance programs while mitigating delinquency and preventing credit union losses.
• Oversaw bankruptcy, repossession, and loss recovery processes while ensuring the workflow processes were effective and efficient.KEY ACCOMPLISHMENT
• Set up and monitored the auto dialer system to track staff performance for number of calls, abandonment rate, call times and payment arrangements.

Anaheim, CA

• Led, trained and managed schedule of collection team; achieved significant improvements in their productivity through key performance indicators and statistics.
• Identified, engaged and partnered with all decision makers and stakeholders as required, to include C-level/senior decision makers internally and within the industry in order to leverage as required.
• Continuously reviewed the collection queues at all levels of delinquency to identify areas of opportunity for improvement.
• Served as a process improvement advocate, with respect to the application of continuous quality improvement principles and practices.

Greater Los Angeles Area

• Consistently exceeded goals in key metrics: profit, loan sales, collection, team leadership and operational measures by developing new business opportunities for 10 locations.
• Oversaw marketing initiatives across all business units and maximized value and ROI of all lead generation, demand generation, and business development activities.
• Ensured maximum revenue generation through relationship building, customer retention, new customer development, maximizing revenue, and up-selling.
• Recruited, coordinated, trained and motivated branch employees and new hires, with a strong focus on optimizing productivity and performance.

Orange County, California Area

• Set the direction of work for the district and handled responsibility for the quality and accuracy of work performance across 12 locations.
• Accountable for locating new markets, business proformas, business development; monitored and created cash flow/trend analyses, debt management, sales, operations, marketing and customer service.
• Performed periodic cash audits to ensure consistent compliance and formulated action plans with direct interaction with Regional Vice President to assist with developing and achieving realistic goals.
• Spearheaded locations restructuring and introduced new culture of accountability promoting heightened levels of individual and team performance.

Bachelors In Business Management,, Business Administration And Management, General

Associate Business Degree, Business Administration And Management, General