Satish Shrestha Email & Phone Number

Nepal

Launched in 2012, Daraz is South Asia's premier online shopping marketplace with an active presence in Nepal, Pakistan, Bangladesh, Sri Lanka and Myanmar. Supported by a wide range of tailored marketing, and service solutions, Daraz has 30000 sellers, 1000+ brands and currently serves millions of consumers across the region.Key Responsibilities: • Create and develop a long-term plan and strategy for development of the Fashion category• Achieve Business targets and have… Show more Launched in 2012, Daraz is South Asia's premier online shopping marketplace with an active presence in Nepal, Pakistan, Bangladesh, Sri Lanka and Myanmar. Supported by a wide range of tailored marketing, and service solutions, Daraz has 30000 sellers, 1000+ brands and currently serves millions of consumers across the region.Key Responsibilities: • Create and develop a long-term plan and strategy for development of the Fashion category• Achieve Business targets and have robust plans to adapt or manoeuvre as per category/business requirement• End to end ownership of products within category assortment/brand building to Customer Experience end to end• Manage a team of Vendor Management resources. Develop and coach team• Manage Portfolio of Categories: New brand acquisition, assortment acquisition at right price points based on data analysis, Shape long term portfolio expansion built on both micro and macro trends• Vendor sourcing strategy, vendor relationship managementWorking closely with • Digital/Marketing/Onsite teams to drive category sales. At the same time, manage and optimize marketing spends for the category• Category Analytics: proficient in analytics to identify growth areas and execute• Identify opportunities amongst stakeholders within the ecosystem and negotiate for barters to utilize each other’s strength to greater heights Show less

Kathmandu, Bāgmatī, Nepal

Kathmandu, Bāgmatī, Nepal

Sydney, New South Wales, Australia

Budding Talents Recruitment Pty Ltd (Trading as STUDYANDWORK) is a Sydney-based unique career management and recruitment agency that has successfully tapped in to the skills of students, graduates and permanent skilled migrants to meet the staffing needs of Australian employers cost-effectively and efficiently.• Internship Placement of Accounting, IT, Engineering and Business Graduates• Traineeship Placements in Business Admin, Accounting and IT

Thapathali, Kathmandu

J&T Associates is Nepal's premier CRM and Outsourcing Solutions Company. Key Responsibilities: Report to the General Manager, with overall responsibility for the Call Centre Operation plus the general operations, including:• Analysis and Management Functions – prepare, review and conduct detailed analysis on the Call Centre Team as per the set standards; produce daily, weekly and monthly analysis reports• Strategic Planning – prepare and present strategic business plans… Show more J&T Associates is Nepal's premier CRM and Outsourcing Solutions Company. Key Responsibilities: Report to the General Manager, with overall responsibility for the Call Centre Operation plus the general operations, including:• Analysis and Management Functions – prepare, review and conduct detailed analysis on the Call Centre Team as per the set standards; produce daily, weekly and monthly analysis reports• Strategic Planning – prepare and present strategic business plans and implementation to maximize Business Profitability• Performance Assessment – Assess the team’s operational performance against set target on a regular basis• Training and Development – coaching and developing the team with skills to deal with the customers • Human Resource Management – mentor and retain the team at all time, and ensure the team has the required minimum number of agents • Online Presence – maintain the online presence of the company by regularly updating the sites for J & T Associates Pvt Ltd, MeroCareer and other in-house projects; and also maintain the presence through social media marketing• Key Relationship Management – establish, nurture and maintain key relationships with internal stakeholders and external stakeholders• Special Projects – monitor and supervise special projects and ensure timely delivery and successful completion• IT Networking: Look over the technical aspect of the operation Show less

Lalitpur District, Nepal

Vortex Infosys is a Nepal based BPO Company (IT Industry) running international call centre for its US Office (Web City Creations LLC), AUS Office (Web City Creations Pty Ltd) and UK Office (Web City Creations Ltd)Key Responsibilities: A shift-based position reporting to the CEO, with responsibility for day to day operation, including• Website Campaign – Handle the US, UK and AUS operation for the Website Campaign in Nepal office and help different businesses in the mentioned… Show more Vortex Infosys is a Nepal based BPO Company (IT Industry) running international call centre for its US Office (Web City Creations LLC), AUS Office (Web City Creations Pty Ltd) and UK Office (Web City Creations Ltd)Key Responsibilities: A shift-based position reporting to the CEO, with responsibility for day to day operation, including• Website Campaign – Handle the US, UK and AUS operation for the Website Campaign in Nepal office and help different businesses in the mentioned countries through Web Development, Search Engine Optimization and Online Marketing• Team Management – manage the collaboration between Sales Department, Web Department, Programming Department, SEO Department and Fulfilment Department and ensure they act as one single unit striving for customer satisfaction• Goals – set goals to achieve for different teams in different departments and review the market trends in the designing industry from time to time and set new goals accordingly • Revenue Generation – groom the FS(Fulfilment Specialist) Team and the Sales Team to ensure a revenue of $20000-$25000 per month; introduce and implement new initiatives to not only achieve but exceed the set target• Team Development – organize simulation activities and Q & A sessions regularly to help new staff with the process as well as to strengthen the team• Retention –Handle the retention issues that might arise from odd-hour shift timing and other issues • Customer Service – lead the project teams in the delivery of client requirements from inception to completion; co-ordinate and manage all project activity and ensure project deliverables are achieved to plan Show less

Lalitpur District, Nepal

Lalitpur District, Nepal

Lalitpur District, Nepal

• Follow Up – follow up the booked clients, learn about their requirements and explain them the process involved with the development• Design Assignment – assign designing task to designing team and help with visualization• Delivery – deliver the project within a timeframe agreed by both the parties and ensure the end-product exceeds clients expectation• Customer Care – handle all incoming calls; help the customer with their queries regarding the products and also handle complaints… Show more • Follow Up – follow up the booked clients, learn about their requirements and explain them the process involved with the development• Design Assignment – assign designing task to designing team and help with visualization• Delivery – deliver the project within a timeframe agreed by both the parties and ensure the end-product exceeds clients expectation• Customer Care – handle all incoming calls; help the customer with their queries regarding the products and also handle complaints of existing customers and suggest them with appropriate measures• Target – achieve the revenue collection target of $5000 every month Show less

Kathmandu, Bāgmatī, Nepal

Serving Minds Pvt Ltd was the pioneer BPO Company based in Kathmandu, running international call centre for its US Office, wServe Inc. Key Responsibilities: • Negotiation – Negotiate directly with customers based in US on major projects pertaining cost of the project, product requirement etc.• Product Pitch – Pitch the product, give pricing and other important information about the product to the client and book the client• Target – achieve the set sales target of 1… Show more Serving Minds Pvt Ltd was the pioneer BPO Company based in Kathmandu, running international call centre for its US Office, wServe Inc. Key Responsibilities: • Negotiation – Negotiate directly with customers based in US on major projects pertaining cost of the project, product requirement etc.• Product Pitch – Pitch the product, give pricing and other important information about the product to the client and book the client• Target – achieve the set sales target of 1 sale/week, and ensure sales targets are met as per corporate guidelines and prepare comprehensive sales plans for short term and long term• Team Leading- lead a team of Sales Personals to achieve pre-set targets, create product awareness of the new product concepts in the niche market and capture market share. Show less

Kathmandu, Bāgmatī, Nepal

Master'S Degree, Sociology

Bachelor'S Degree, Sociology And Anthropology

Science

School Leaving Certificate, Slc