Satish Kumar Singh Email & Phone Number

With over 24 years of extensive experience in Retail Banking, Fintech, and NBFC collections, I have honed my expertise in managing large teams and implementing innovative collection strategies. My career is marked by a comprehensive understanding of both B2C and B2B collections, coupled with the ability to manage a team of 150 FTEs (Full-time employees) and a network of 39 Agencies with 200 associates for both field and telecalling, as a Collection Manager. Why I Do What I Do?I am driven by a passion for improving financial health and stability for organizations. My journey in collections management is fueled by the desire to make a significant impact through effective strategies and team collaboration.Industry Expertise:My in-depth exposure covers collections strategy, buckets, and recoveries for secured and unsecured products such as credit cards, personal loans, business loans, small ticket personal loans, TW, BNPL, home, and cash loans. I have successfully coordinated with various stakeholders, including Sales, Underwriting, FCU, Risk, Finance, Operations, and Legal & Compliance, to deliver outstanding results.Specialties and Skills:• Collection Strategy & Portfolio Management• Portfolio Analytics, Projections, Forecasting & Budgeting• Manpower Planning & Projections• Delivering Collection Budgets• Managing the Cost of Collections• Audits• Credit Management & Operations• Process Re-engineering• Coordinating with Stakeholders