Satish Kumar Email & Phone Number

New Zealand

 Receiving, Sorting, Asset tagging of incoming stock for re-saleable/ E-waste assets. Testing of assets and validating it for resale / Scrap. Defining Grade for the asset based on its condition & performance. Efficient with compliance to internal control policies and procedures.  Contribute to weekly and monthly reporting requirements.  Participate in Stock takes, cycle counts and pallet reconciliations.  Ensure to create new CI in Unify tool for update record details

Chennai Area, India

Service Asset & Configuration Management - Process Owner Implemented SACM process with Scope, Procedures and Policies based on ITIL standard. Ensure to enforcing the CI data quality procedure, govern the configuration management process & CI data structure as per ITIL Framework for CMDB. Ensure that staff comply with Service Asset and Configuration Management Process and data standards. Defined Guideline document for Service Now manual mapping, Creating, updating, Decommission of Configuration Items. Interfaces with other processes and/or business functions to ensure, they are able to leverage the benefits provided by the Configuration Management process.

Chennai Area, India

 Responsible for the CI Relationship Mapping document to maintain accuracy. Design CMDB solutions with a focus on the ITIL framework within the IT Operations Management, IT Asset Management, and IT Service Management modules. Reviewing and approving all changes to the CMS infrastructure where applicable. Create new and manage existing ServiceNow ITOM properties and modules such as ITAM, Service Mapping, and Discovery. Participates in audits and the CMS exception resolution. Maintains CI information within the CMS.

Chennai Area, India

• Ensure that the Configuration Management Process is used correctly• Be informed of the objectives and activities of the various support groups• Ensure the Process, procedures, work instructions and tools are optimal• Propagate the correct use of Configuration Management process Ensures all new CIs are added to the database• Ensures regular housekeeping of the CMS databases• Signals and reports any deviation detected in the IT infrastructure from the status and/or composition as registered in the CMDB• Coordinate with Configuration Management issues to other departments when needed• Creates new CIs and update their attribute based on the data dictionary • Circulating Weekly report reports (status) modifications to CIs resulting from their activities• Participates in audits and Testing for functionalities issues

Chennai Area, India Gsc

**Duties & Responsibilities - Service Request & Incident Management Worked in Incident Management using ticketing tools BMC Remedy 7.5 and Service Now. Major Incident Handling and reporting for onshore / offshore sites Providing first-line investigation and diagnosis and resolving the incidents / requests within SD scope or within the service catalogue. Handled Advanced desktop usage, VPN, Citrix, iPhone, Windows 7 Basic server and network troubleshooting skills E.g. File server, Printer server, Hyper v Handling complaints and escalations and ensure end user satisfaction Following the work flow for Incident / requests support for other locations/offices as appropriate, either via use of remote tools Dame ware & RDP if required  As a senior member of a Team taking owner ship on Critical Incidents.

Chennai Area, India

Project 1: BELKIN Duties & Responsibilities  Configuring & Troubleshooting Belkin SOHO Routers & WLAN adapter Guiding the customer to connect the laptops, Xbox, PS3, to their own Wi-Fi Network. Upgrading the Firmware for the Soho Router & Range Extenders, Access Points.Project 2: SUPPORT MINDS Duties & Responsibilities: Configuring & troubleshooting SOHO Routers, Dedicated to NETGEAR customers. Network Troubleshooting for All Home Networking Devices (PS2, Xbox, Printers, IPhone, and E-Mail configuration) and processing an RMA for the Netgear devices on Faulty. Providing voice & remote technical assistance for End-users on various SOHO products, OS related issues & Resolving Virus issues for user pc.  Troubleshooting any Brand Access Points, Range Extenders. Configuring any brand all in one Printer to the Windows & MAC Pc

Engineer’S Degree, Computer Science Engineering, First Class

Diploma In Computer Science, Computer Science

High School, 10Th, Above Average

Activities and Societies: Carrom & Shuttle player