Over the past 14 years, I’ve had the privilege of spearheading projects, managing cross-functional teams, and developing products that make a measurable impact. Whether it's driving the successful launch of SaaS products or building and scaling client services departments, I thrive in high-pressure environments where strategy meets execution.At Cogniter Technologies, I led the development of Talygen, a comprehensive SaaS platform. I collaborated with stakeholders to bring their visions to life, delivering seamless client experiences—working directly with high-profile companies, including a Fortune 500 giant. My expertise extends beyond product management. I’ve built and scaled client service teams, ensuring 24/7 support operations and reducing incident resolution times by 25%, contributing to a 10% improvement in client retention.I am passionate about problem-solving and process optimization. During my time as Client Services Manager, I grew a team from 4 to 15 and established resource and shift planning that ensured continuous support for SaaS and virtual desktop products. The results? A 15% increase in client referrals and a significant reduction in escalations, enhancing overall client satisfaction.Now based in Canada, I’m eager to bring my expertise in product development, client services, and operations management to new opportunities. If you're seeking a leader who can bridge technical and business requirements to deliver tangible outcomes, let’s connect!
Listed skills include Team Management, Management, Project Management, Business Development, and 31 others.
