Senior Technical Advisor, ISMS and Cybersecurity Controller

- Manage tech support division Japan (2005-2007, 2016-2018) or APAC (2007-2015) and achieve broadcast projects, service delivery, support, operation, product/software release and upgrade, and pre-sales/system configurations for posts and broadcasts- Function both as project manager and engineer for pre-sales, systems design and modify, bench-test, installation, commissioning, and acceptance test, customer training, baby-sitting on-site, and technical support for escalated incidents or issues, and consulting on system expansion or upgrades- Train and coach customers in Japan, China and Malaysia with broadcast systems.- Supervise and coach service team of up to 13 engineers, and manage day-to-day Service Desk, Incident, and product problems, prioritize issues from technical and political perspectives, and liaise with product specialists, R&D Sustain teams HQ, and with customers faced with critical incidents or problems- Take day-to-day technical incidents including out-of-hours shift and provide mission critical 24/7 customers with higher level remote/on-site support to keep customers systems available by achieving immediate fixes/potential workarounds/plans for permanent fix, offer preventive maintenance.- Conduct system changes or upgrades with detailed timetable shared with customer, and made go-no-go decisions, to deliver within timeslots agreed without impacting customers operation.- Ensure every incident is picked and resolved within SLA defined, and when the SLA failing to be met, dispatched myself to the site to minimize the potential impact.- Monitor KPI’s of each engineer in dealing with incidents or problems, and survey customers satisfaction to secure additional product/support purchase.- Create official technical reports and meet with customers’ managers and directors in all critical or political issues to de-pressurize the situations- Advisor to Japan boardC, C++, MySQL, CORBA, Phython, WireShark

Obsolete NASDAQ PCLEBased in its KK company in Tokyo, take charge of consumer video captures, mid-range HD video I/O cards TARGA on Adobe Premiere and Apple FCP, and high-end IP streaming encoders. Manage products, localization, pre and post-sales activities, and OEM’s including developer supports. TeamSports product lines are also my responsibilities as project manager, sales, and localization developer.Technical Manager – Japan（May 2000 – Jul 2005）Pre-sales, tech support, and evangelist to work at seminars and exhibitions. Cooperate with in-house sales team and 3x resellers, and directly work to sell to the Japan Diet, public-listed companies like NTT/NTT Docmo/Tepco/Imagica/JStream/Sony, local governments. Work closely with product managers based in Mountain View US HQ.Business Unit Manger OEM – Japan（Apr 2003 – Jul 2005）- Additional responsibility taken to sell SD/HD video audio cards as I/O component for Sony Xpri, and work as pre-sales, sales, and post-sales with customers’ R&D and factory- As project manager, work closely at or with a business division in Lowell MA to localize TeamSports product lines of non-linear editing capable of logging, stats, scouting, strategy planning for professional, high school/college/university, or corporate sports teams. Achieve 100M JPY/year sales contract for 3 years from Panasonic (the project was cancelled because the division late 2004 and then the whole company mid 2005 was sold off).

DV KIT-1 (Nov 1996 – Jun 1997)- Design a PCI digital circuit and printed-circuit board of IEEE1394 aka FireWire. (WorkView, Zuken CR5000)Canon FDA FR-100 (Jan 1999 – Nov 1999)- As project-manager and developer, develop a peripheral that takes DV frames from DV Camcorder through FireWire, compress it to JPEG, and store into legacy floppy disc so Canon compete Sony’s PC100 camcorder. All stages of the project from defining specification through mass production re-work has been achieved. Shipped qty 20K in Europe.(Hitachi SH7612, NEC FDC uPD72070, Fujitsu 1394 MB86615, Design tools – Protel, Verilog-HDL, OS: Japanese u-ITRON)3 men team – FPGA firmware x1, software developer x1, myself)

Asic Technology, April 1990 – Mar 1996Digital Circuit Architect (Apr 1990 – Mar 1991)- On loan to Core Digital, join project of NED Digital Servo Engine (DSE) for servo motor control as co-designer and develop its test-bench.ASIC Architect (Apr 1991 – May 1996)- Design Gate Array and Standard Cell IC’s. Graphics Controllers for arcade game machines based on Motorola 68K series controllers – schematic design using NEC VistasL-III and test coverage of 98%.3x 12K logics, 5x 5K, 2x 8K- Pre-sale EngineerTechnical sales activities to sell controllers and substrate cards to Sega Saturn, and Panasonic 3D Real.Flash memory manufactured by Silicon Storage Technology in US