Satonia Ware Email & Phone Number

Alpharetta, Georgia, United States

• Provide administrative and analytical support to Account Managers, assisting in managing a portfolio of core and fleet administration accounts to ensure client satisfaction and retention• Conduct research, data collection, and status updates, preparing client-specific reports to support informed decision-making• Deliver prompt responses to client, dealer, driver, and vendor inquiries via phone and email, maintaining high service levels• Assist in managing Salesforce requests, ensuring cases are current and compliant with service level standards• Collaborate across teams to communicate client recommendations, support client fleet policies, and contribute to achieving organizational goals• Contribute to the creation of standard operating procedures (SOPs) and FAQ documentation to enhance internal efficiency and customer service

Atlanta, Georgia, United States

• Hired, trained and on-boarded over 13 new employees, expediting staff assimilation• Decreased office expenditures by $35k by implementing inventory control• Performed time reconciliation on projects to respective agreements and assisted in billing administration• Organized the integration and delivery logistics of hardware, software and licensing• Increased efficiency by 43% by turning company into paperless environment• Prepared project plans, status reports and spreadsheets to expand project transparency for stakeholders

• Recognize transactional opportunities and present solutions utilizing all available resources• Maintain correspondence with external stakeholders via Salesforce, CRM database• Generate new sales leads to support Head of Sales and business development team• Negotiate bid activity between buyers and sellers• Create organizational strategies for my team to help better manage time and budget constraints• Build relationships with customers to develop trust and confidence in Manheim products• Provide prospective clients with all services offered and additional presentations as needed

Alpharetta, Georgia, United States

• Resolved wireless and landline device issues for Business and Government end users• Interacted with business executives through cold calling, presentations, and utilized research tools• Collaborated with other internal departments to provide solutions that fulfill customer needs• Increased order efficiency by developing enhanced operations processes and improving contact with vendors• Exceeded monthly sales goals by 30 percent, which resulted in a lead sales training position amongst my team

Education record

Education record