Satpreet Kaur Email & Phone Number

Canada

Burnaby, British Columbia, Canada

• Collaborated with stakeholders to gather requirements for new procedures.• Developed and documented clear procedures to support new processes and systems.• Ensured procedures met the needs of both internal staff and external clients.• Facilitated training sessions to promote understanding and adoption of new processes and procedures.• Serving as Project Manager, and assisted in tracking project status and verifying deliverables within committed budget and timelines• Led the elicitation of requirements, creation of user stories, development of acceptance criteria, andconducted process walkthroughs for IMT implementation.• Collected and integrated stakeholder feedback to refine and improve procedural effectiveness.• Monitored the implementation of processes, procedures to identify areas for continuous improvement.• Maintained comprehensive documentation for all to ensure accessibility and compliance.

• Led end-to-end business analysis, identifying opportunities and implement processes to improveboth speed of delivery and quality of deliverables• Prepared roll-out plan and elevate program into Strategic dimensions • Assisted Business contacts and developers to expedite service operations, maintain excellent relations, and drive strong profit margins• Calculated automation percentage, total development timelines and cost estimation, averagehandling time, and recovery time to demonstrate benefits of current solution and return ofinvestment• Mapped out workflows, identify bottlenecks, and propose process enhancements to streamline operations • Recognized for articulating requirements, proactively collaborating with team, and facilitatingdevelopment and testing activities to ensure the solution meets the business need focusing equallyon understanding risks, exceptions, assumptions, and dependencies associated• Engaged and worked with cross functional teams (business, transformation, application) to identifyand achieve business needs and documented systems and acceptance criteria based on businessrequirements• Facilitated test case generation, perform and document outcomes during SIT and UAT phase to ensure robustness, efficiency and usability off new/enhanced system and processes• Implemented projects with a benefit of 2-5 FTE’s by automating 7-9 % of the process usingimproved improvised techniques• Managed financial aspects and led 5 successful process improvement projects, supportinganalysis, specification gathering, workflow design using process mapping tool (Visio), anddemonstrationsKey Achievement: Promoted to Senior Business Analyst after receiving multiple commendations onperformance in managing project phases and overcoming difficult issues and clients effectively.

Gurugram, Haryana, India

• Collaborated and interacted with stakeholders, business owners, application owners, recordmanagers, and legal teams to conduct early assessments, define end to end process, and secureapprovals, ensuring compliance with banking regulations.• Authored deliverables as per BABOK standards using Waterfall and Agile (Scrum) including BRD, User Stories, Requirement elicitation, Requirement management, JIRA, Confluence to track andrespond to deviations.• Worked with team(Application, Business, Legal, Record Managers) to identify banks requirements for data retention and to achieve business solutions to identified business needs • Recognized for planning, prioritizing, and completing multiple concurrent tasks in an environment ofchanging deadlines, priorities and requirements• Analyzed the data and created Functional Specific Document, reports, data models and datadictionaries utilizing SQL queries for further reference of custodians to retrieve data in future as perlegal requests.• Managed 10-12 concurrent application discussions and drove them to completion with minimalguidance acting as a key resource, mediating among teams, performing vital impact analysis andmaking informed decisions for quality improvement• Set up and managed team of 4 Business Analysts from base giving knowledge transfer sessionspromoting strong culture of improvement • Responsible for preparation of data dictionaries, Functional Specification Documents, Data Models and capturing other db details from future data retrieval requests perspectiveKey Achievement: Achieved the ACE award and advanced to the role of Software Engineer Senior Analyst following client recognition for effectively establishing, leading a new team, providing training, and overseeing project management by successfully clearing bottlenecks by addressing a backlog of 20 applications stagnant for over 2 years.

Gurugram, Haryana, India

• Accomplished elicitation and documentation of stakeholder requirements, fostering seamlessalignment between business and technology teams to drive successful project outcomes.• Successfully reconciled end-of-day statuses for in-progress cases, consistently meeting daily goalsand ensuring operational efficiency.• Maintained meticulous documentation, including BRDs, use cases, and process flow diagrams,facilitating clear stakeholder communication and alignment throughout project lifecycles.• Collaborated with legal teams to ensure strict compliance with data retention and legal holdrequirements, mitigating risks and safeguarding organizational integrity by prioritizing requests tosupport investigation and remediation• Effectively extended support to 3 project teams amidst resource shortages, ensuring uninterruptedproject progress, continued productivity and timely delivery of key milestones.• Implemented innovative strategies within the team that significantly optimized time utilization,reducing the workload from 8-9 hours down to 30 minutes.Key Achievement: Promoted to Software Engineering Analyst following client recognition for extendingworkability as per business requirements and implementing innovative strategy to optimize time utilization

India

• Liaised closely with business stakeholders to gather requirements effectively and responsible for archival of data for retired or outdated applications/processes• Orchestrated early view Assessments, ensuring consensus on requirements while overseeingproduction support, including incident, problem, and change management using Jira to track andassign tasks• Responsible for archival of data for retired or outdated applications/processes and optimized dataretrieval mechanisms, enhancing efficiency and accessibility.• Strategically determined key factors such as Data Hold Order (DHO), Golden Source,Jurisdiction, and Record Class for archived data, ensuring adherence to regulatory requirements.• Conducted in-depth data analysis and developed Functional Specific Documents, serving asinvaluable references for data custodians using confluence as collaborative tool• Entrusted to work and uphold protocol within corporate office fostering positive relationships withexecutives.

Bachelor Of Technology - Btech, Computer Science

Micro- Credential, Data Visualization With Power Bi