Satvinderpal Sangha Email & Phone Number

London, England, United Kingdom

Providing leadership for Group Enterprise Applications, aligning technology initiatives with business strategic goals. Working closely with change advisory board members to define product roadmaps, new features & priority. Key duties include:- Reviewing emerging technologies & trends, including Generative AI and identifying business applications and opportunities to test/learn. - Product Owner for group contractor Pay/Bill solution (Contractor Management, timesheets, Payroll and… Show more Providing leadership for Group Enterprise Applications, aligning technology initiatives with business strategic goals. Working closely with change advisory board members to define product roadmaps, new features & priority. Key duties include:- Reviewing emerging technologies & trends, including Generative AI and identifying business applications and opportunities to test/learn. - Product Owner for group contractor Pay/Bill solution (Contractor Management, timesheets, Payroll and invoicing).- Managing a team including product heads, developers (offshore), solution architects, configurations specialists and application support. - Overseeing & direct involvement in project delivery, including data migration, application enhancements and core platform releases and system integration projects.- Working with BI & Data engineering stakeholders to design business intelligence reporting (underpinned via Microsoft Fabric & Data warehouses).- Providing budget analysis, resource planning, and coordination of project activities with the stakeholders from across the business, including group & local finance teams.- Working closely with IT infrastructure teams to manage & maintain business application infrastructure (Microsoft Azure). Show less

London, United Kingdom

- Accountable for BAU Projects for front office business applications, including configuration changes, testing, documentation & release.- Providing business analysis services to BAU front office, integration and data migration projects. - Requirements gathering, process mapping (including As is & To Be) & wireframing.- Management of CRM/ATS training program for new starters and business workshops, including remote and deskside training delivery.- Managed system configuration… Show more - Accountable for BAU Projects for front office business applications, including configuration changes, testing, documentation & release.- Providing business analysis services to BAU front office, integration and data migration projects. - Requirements gathering, process mapping (including As is & To Be) & wireframing.- Management of CRM/ATS training program for new starters and business workshops, including remote and deskside training delivery.- Managed system configuration and change requests across front office business applications.- Creation and delivery of UAT programmes across EMEA business applications. Show less

London, United Kingdom

Working as a member of the Harvey Nash CRM project team, implementing the Microdec Profile CRM system, Daxtra Capture, Daxtra Search, Broadbean (adcourier) to our UK, Ireland and European recruitment business. Providing front to back office integration of Group IT business systems, including contracts management system and back office financial package (client invoicing, credit control, electronic time sheets).Duties Include• Developing an IT training program and… Show more Working as a member of the Harvey Nash CRM project team, implementing the Microdec Profile CRM system, Daxtra Capture, Daxtra Search, Broadbean (adcourier) to our UK, Ireland and European recruitment business. Providing front to back office integration of Group IT business systems, including contracts management system and back office financial package (client invoicing, credit control, electronic time sheets).Duties Include• Developing an IT training program and creating training material for use in the implementation of Microdec Profile and 3rd party system integrations for the Harvey Nash group• To provide training and advice to new and existing staff on Group IT business systems (F2F, classroom and webinar) – All Levels (Director, Manager, End user, Finance)• Scoping business processes and making recommendations to improve efficiency.• Proposing new system functionality to improve business efficiency and system usage. • Liaising with key business stake holders, identifying system requirements and mapping requirements to business system usage. • Business System Testing: Developing a UAT testing program and managing UAT feedback, tracking bugs to resolution and obtaining business sign off. • Overseeing and applying business system configuration (New CR’s and enhancements), maintaining accurate logs of any configuration changes.• Liaise with Business Users and Super Users on a formal and adhoc basis to identify enhancements to existing Business Systems.• Liaising with 3rd party system providers – New CR’s, Issues and obtaining recommendations. • Provide on-going support to staff to embed learning either face-to-face, telephone or Helpdesk tickets.• Evaluating the effectiveness of training programmes and learning outcome Show less

Field Based

A member of the Project Vision team implementing new group wide front end recruitment package and associated processes to the recruitment brands of Cordant Group PLC.Duties include:• Migrating clients to the new online timesheet approval system for the group. • Providing project scoping services to the business and documenting project plan• Conducting classroom training sessions as well as one to one coaching.• Onsite floor walking (nationwide) as part of roll out… Show more A member of the Project Vision team implementing new group wide front end recruitment package and associated processes to the recruitment brands of Cordant Group PLC.Duties include:• Migrating clients to the new online timesheet approval system for the group. • Providing project scoping services to the business and documenting project plan• Conducting classroom training sessions as well as one to one coaching.• Onsite floor walking (nationwide) as part of roll out methodology.• Writing/updating training material, including training plans, handouts and system manuals.• Testing new software updates and bug fixes, signing off functionality prior to go live and communicating to the business • Providing remote helpdesk support for end users.• Escalating system issues to software vendors, ensuring all issues are resolved in a timely manner. • Keeping up to date with changes to industry legislation and understanding system implications.• Evaluating system usage and documenting recommendations for improvements. • Ensuring company processes are adhered to by operational and back office teams.• Attending meetings with senior management, back office (payroll/credit control) and operational teams to discuss issues/concerns. Show less

Loughborough, Leicestershire

• Providing technical support to end users of Warehouse Management Software (SaaS based), including functionality issues and application errors. • SQL querying and data manipulation via Toad Software (MS SQL).• Offering testing and investigation services to both Client Services and Development teams relating to bug fixes and new client implementations.• System configuration as per individual client specification.• Writing client release notes for system upgrades and bug… Show more • Providing technical support to end users of Warehouse Management Software (SaaS based), including functionality issues and application errors. • SQL querying and data manipulation via Toad Software (MS SQL).• Offering testing and investigation services to both Client Services and Development teams relating to bug fixes and new client implementations.• System configuration as per individual client specification.• Writing client release notes for system upgrades and bug fixes.• Consult with internal departments regarding potential system modifications post go live.• Provide efficient and effective support services to clients within agreed SLA’s• Communicate both internally and externally ensuring a complete resolution of all issues. • Log and maintain accurate incident logs via incident management software (Zendesk). Show less

• Providing remote technical assistance to Pharmaceutical and Healthcare clients in order to solve issues related to Cegedim CRM and Oracle Siebel CRM platforms, including application errors, functionality queries and administration.• Delivering end user training at client sites, tailored to client requirements and software configuration.• Providing Bespoke Reports and KPI data, analysing results for client discussions.• Liaising with Development teams and Account Managers in order… Show more • Providing remote technical assistance to Pharmaceutical and Healthcare clients in order to solve issues related to Cegedim CRM and Oracle Siebel CRM platforms, including application errors, functionality queries and administration.• Delivering end user training at client sites, tailored to client requirements and software configuration.• Providing Bespoke Reports and KPI data, analysing results for client discussions.• Liaising with Development teams and Account Managers in order to ensure a co-ordinated response to incidents. • Running SQL queries on backend Oracle database via Toad software for investigation of technical issues and providing data extracts at client request.• Diagnose and resolve Windows OS and 3rd party software issues including MS Office, Cisco VPN Client & Citrix.• Diagnose and resolve Hardware issues including Laptop (Lenovo, Dell, HP), PDA (HP Ipaq, Dell Axim), Smart Phone (Blackberry, HTC) and Printers (HP).• Managing Microsoft Exchange and Active Directory accounts.• Providing technical support and guidance to team members when necessary including documenting known issues for a centralized knowledgebase. Show less

Nottingham, United Kingdom

Providing first line technical support for the customers of the DSG International retail group Diagnosing hardware faults of home pc’s and then applying an appropriate resolution

Post Graduate Diploma Internet Computing And Network Security, Computing, Post Graduate Diploma

IT Management, Java Programming, Networking Protocols

Bsc (Hons) Multimedia Computing, Multimedia Computing, Class 2:2

PHP Scripting, Database Design (SQL), Multimedia Applications, Java Programming Dissertation: The creation of an online learning resource.