Satu Kataja ⚓️ Email & Phone Number

Tampere, Fi

Tampere, Pirkanmaa, Finland

I am responsible for B2B marketing & sales. My tasks are e.g. creating marketing strategies and to implement marketing according to Proseduuri’s guidelines – with a touch of my personal and creative style. I am in charge of content creation for “Proseduurin blogikynän taikaa” blog and Proseduuri Oy LinkedIn profile as well.In addition, my tasks are prospecting, customer acquisition, contacting customers and demoing as well. I am also in charge of creating service design and improving customer-centric culture.Finnish, Swedish and English as working languages.Keywords: B2B Sales Bookings, B2B Marketing, B2B Sales, Customer Experience, Content Creation, Content Marketing, Emotional Intelligence, English, Inbound Marketing, Inbound Sales, Swedish, B2B myynti, B2B markkinointi, Asiakaskokemus, Buukkaus

Tampere Area, Finland

I am responsible for B2B marketing & sales. My tasks are e.g. creating marketing strategies and to implement marketing according to Proseduuri’s guidelines – with a touch of my personal and creative style. I am in charge of content creation for “Proseduurin blogikynän taikaa” blog and Proseduuri Oy LinkedIn profile as well. In addition, my tasks are prospecting, customer acquisition, contacting customers and demoing as well. I am also in charge of creating service design and building customer-centric culture.My role in consulting have been e.g. ERP consulting, design for printouts and programs, user management and manuals/guides for customers. I have implemented a Support Ticketing System to Proseduuri Oy.Finnish, Swedish and English as working languages.Keywords: B2B Sales Bookings, B2B Marketing, B2B Sales, Customer Experience, Content Creation, Content Marketing, Emotional Intelligence, English, Inbound Marketing, Inbound Sales, Swedish, B2B myynti, B2B markkinointi, Asiakaskokemus, Buukkaus

Tampere Area, Finland

B2B sales bookings by phone and emailAs B2B sales booker, my task was to book, schedule and coordinate sales meetings and negotiations for sales representatives by phone and email. The target groups were experts, executive and managerial decision-makers in the field of technology companies and technology startup companies.I achieved the goals very well and carried out the projects with great success. Thanks to successfully bookings and excellent customer service, supervisors and clients gave positive feedback and the new booking projects for my responsibility.Research interviewsAs research interviewer, I was responsible for research interviews by phone, face-to-face and in the field: e.g. brand awareness surveys, customer satisfaction surveys, employee surveys and market potential surveys. In addition, I was responsible for documentation of the questionnaires and the research materials. The target groups and operating environments have been companies (startups, small companies, medium-sized companies and global corporations), cities, municipalities, municipal federations, hospitals, education, recycling and consumers as well. Interviewees have been experts in various fields, as well as executive and managerial decision-makers. The fields of activity have included technology, forestry and food, trade and insurance. Research interviews have ranged from questionnaires lasting a few minutes to extensive in-person in-depth interviews which have been transcribed word for word afterwards.Finnish, Swedish and English as working languages.Reason for the end of employment: New job.Keywords: Analytical Skills, B2B Sales Bookings, Brand Awareness Survey, Business-to-Business (B2B), Communication, Cold Call, Cold Calling, Customer Experience, Customer-focused Service, Customer Service, Customer Satisfaction Survey, Documentation, Emotional Intelligence, English, Marketing, Market Potential Survey, Market Research, Microsoft Office, Swedish, Teamwork, Office 365

Product management, technical B2B marketing I was in charge of content creation and creating the visual appearance for content of the new sales Enablement platform. My tasks were to create and update sales, marketing and sales support materials in English: e.g. technical data and specifications, sales presentations, leaflets. I was a member of the pilot testing team of the app as well. The aim was to test the app and its content with iOS, Android and Win10 operating systems.I was also a member of team who was in charge of Pardot marketing campaign list. The campaign list was created from Salesforce and it was based on the target group of the campaign.I worked in close cooperation with Glaston personnel.Reason for the end of employment: Fixed-term work contract (summer worker). At the moment, there were no corresponding tasks in my areas of competence.Keywords: Analytical Skills, Business-to-Business (B2B), Communication, Documentation, Document Management, Emotional Intelligence, English, International Marketing, Microsoft Office, PDCA Cycle, Product Management, Product Marketing, Project Implementation, Salesforce, Sales Presentations, Teamwork, Technical B2B marketing, Technical Marketing, Technical Sales Presentations, Office 365

Product management, technical B2B marketing My main task was to create sales, marketing and sales support materials for the new supplementary equipment (Glaston RollerRobo – a state-of-the-art cleaning robot for the ceramic rollers) in English. More accurately, I created e.g. technical specifications, presentations, leaflet.In addition, my tasks were to create internal sales training materials in English, organize trainings in English via Skype to Glaston Sales and Service personnel from all geographical areas as well as product management on Salesforce.I worked in close cooperation with Glaston personnel and an Italian supplier.Keywords: Analytical Skills, Business-to-Business (B2B), Communication, Continuous Improvement, Customer Support, Documentation, Document Management, Emotional Intelligence, English, International Marketing, Microsoft Office, PDCA Cycle, Product Management, Product Marketing, Project Implementation, Salesforce, Sales Presentations, Sales Process, Teamwork, Technical B2B marketing, Technical Marketing, Technical Sales Presentations, Technical Support, Office 365

Product management, technical B2B marketing and documentationI was responsible for content creation for the Glaston Sales Manual Genuine Care and Machines. My tasks were to update Sales Manual using HTML/PHP codes, create and update e.g. sales and marketing materials, technical data and specifications.In addition, my tasks were to create training materials to the customer and make quotations on Salesforce for Glaston Sales Representatives and the customers in English.I worked in close cooperation with Glaston personnel.Keywords: Analytical Skills, Business-to-Business (B2B), Communication, Continuous Improvement, Customer Support, Documentation, Document Management, Emotional Intelligence, English, HTML, International Marketing, Microsoft Office, PDCA Cycle, PHP, Product Management, Product Marketing, Project Implementation, Salesforce, Sales Presentations, Sales Process, Teamwork, Technical B2B marketing, Technical Marketing, Technical Sales Presentations, Technical Support, Office 365, Technical Writing

Tampere Area, Finland

As a sales promoter, I was responsible for the marketing promotions at IKEA Tampere department store for several years. My tasks included face-to-face marketing (F2F), marketing the member benefits of the IKEA Family loyalty program to customers and acquiring the new customers for the loyalty program. In addition, I was in charge of marketing the IKEA hei credit card and IKEA hei loans to customers and prepared the credit applications with customers. I was also responsible for reporting after each promotion.My tasks also included face-to-face marketing (F2F) and customer service at the IKEA guerrilla marketing campaign (12/2012) on the bus (Tampereen seudun joukkoliikenne / Tampere Regional Transport) and guiding the new promoters for the IKEA Family marketing team as well. I achieved the goals very well and carried out the projects with great success. Thanks to successfully promotions and excellent customer service, supervisors and client gave positive feedback and the new promotions for my responsibility.Finnish, Swedish and English as working languages.Reason for the end of employment: The new job.Keywords: Communication, Customer Experience, Customer-focused Service, Customer Service, Documentation, Emotional Intelligence, English, Face-to-Face Marketing (F2F), Guerrilla Marketing, Marketing, Marketing Promotion, Sales Promotion, Swedish, Teamwork

Tampere Area, Finland

I was responsible for face-to-face marketing (F2F) and promotions for Scandinavia's largest department store Stockmann and many Finnish and international brands for several years. I was also responsible for reporting. My responsibilities were e.g.:- Succesful Stockmann Loyal Customer Card marketing promotions both at the spring and autumn "Hullut Päivät" campaigns (Stockmann's 150th anniversary year in 2012) at Tampere department store.- Stockmann & Finnair Plus Loyal Customer promotion at Tampere department store (launching of cooperation 02/2015 and 06/2015).The aims of the Stockmann Loyal Customer promotions were to market the benefits of the loyalty program to customers and acquire new customers for the program. I worked in close cooperation with my colleagues and Stockmann personnel. I achieved the goals very well and carried out the projects with great success. Thanks to excellent customer service, supervisors and clients gave positive feedback and the new projects for my responsibility. Thus, I was responsible for Stockmann Loyal Customer and marketing promotions at Stockmann for several years: e.g. “Kauneuden Juhlaa” campaigns, the Fashion Evening for customers (launching of Stockmann's new women's fashion brand cut & pret) 2/2016 and the Christmas Event “Piparkakkupaja” 11/2016.I was also responsible for successful sales promotions for several years for the Finnish and international brands: e.g. Haribo, Laitilan Wirvoitusjuomatehdas, Unilever and VR. Finnish, Swedish and English as working languages.Reason for the end of employment: The business of Active People Oy was sold to Smile Services Oy in 11/2017. At that time, it was decided to discontinue the event marketing and, therefore, promoter employment relationships were announced to be terminated.Keywords: Communication, Customer Experience, Customer-focused Service, Emotional Intelligence, English, Face-to-Face Marketing (F2F), Marketing Promotion, Sales, Sales Promotion, Swedish, Teamwork

My responsibilities have also been in several companies e.g.:- Project Manager for exhibition. Customer service face-to-face, by phone and email. My tasks were e.g. planning, coordinating and creating marketing materials, and invitations for Logistiikka-Kuljetus exhibition. My tasks were e.g. planning, coordinating and creating marketing materials, and invitations for Logistiikka-Kuljetus exhibition. In addition, I designed the layout for exhibition stand. My responsibility included also sales promotion at the fair. One of my tasks was to contact by phone prospects and potential customers after exhibition. Finnish, Swedish, English and German as working languages.- Customer service and office work in Finnish, Swedish and English at the lobby in Business Park.- Development projects of tool room and warehouse. Finnish, Swedish and English as working languages.- Customer service at the tool room. Stock control, purchasing of materials, ordering of tools for the tool room. Customer service: sharing tools for personnel and different interest groups. My duties also included being a substitute of the manager of the tool room. Finnish, Swedish and English as working languages.Keywords: Analytical Skills, Business-to-Business (B2B), Business Process Improvement, Communication, Continuous Improvement, Customer Service, Customer-focused Service, Emotional Intelligence, English, German, International Marketing, Product Marketing, Project Implementation, Sales Presentations, Sales Promotion, Swedish, Teamwork, Technical Marketing, Technical Sales Presentations

M.Sc. (Tech.) In Mechanical Engineering, Production Engineering & Industrial Management

Bachelor Of Business Administration - Bba, Degree Programme In Business Administration, Marketing And International Business