US Health and Benefits Product Owner

• Working as a Product Owner for @Workterra team.•Accountable as product owner for the product vision and delivery cycle.   • Own the end-to-end product lifecycle. • Manage business priorities with a scaled agile/scrum approach and balance technical challenges, feature benefits, cost, and delivery schedules.   • Collaborating with cross-functional teams to define Product market strategy, competitive intelligence, customer needs, product scope, release planning, Go-to-Market efforts, launch, and market success.   • Collaborate with stakeholders, Operations, product teams, and cross-functional teams in development (R&D), and project management, to successfully drive business objectives through influence.   • Identify market trends, perform competitive analysis and monetize opportunities.   • Lead the day-to-day product operations, outlining KPI, measuring usage, customer satisfaction, and adoption/engagement.   • Influence peers to get product features prioritized and delivered that meet the specialized needs of their roadmap.

•Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information.•Assists with new-hire orientations.•Performs quality checks of benefits-related data.•Assists employees regarding benefits claim issues and plan changes.•Distributes all benefits enrollment materials and determines eligibility.•Enrolls employees with carriers and process life status changes.•Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.•Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.•Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities.•Assists with the open enrollment process.•Administers the tuition reimbursement program.Provides necessary reports for allocation/billing charges.

• Coordinate and provide the necessary support to Operational Excellence projects Create reports, dashboards, MIS on existing projects.• Study current processes to identify automation, improvement opportunities, risk, and issues.• Perform research and analysis on business rules, client requirements, processes, and systems.• Assist with reviewing, improving, and redesigning business processes.• Develop material related to specific automation and process improvement initiatives.• Collected and analyzed information from multiple sources for company financial performance, customer insights, competitor profiling, potential product expansion, and industry trends.• Applied analytical tools and methods to inform business decision-making processes.• Organized research, analyzed results, prepared concise presentations, and presented to senior executives.• Developed reports and other tools to deliver information enabling business users and leaders to make informed decisions.• Used external industry data to identify business trends, risks, and opportunities.• Enhanced and maintained existing reports and analytical applications.• Collaborated with business users and subject-matter experts to establish technical vision and analysis for business usability and performance requirements.• Developed solutions to defined tasks, problems, and projects using specialized foundational knowledge.• Coordinated and controlled the flow of business intelligence data between sources and end-users.• Compiled, analyzed and modeled data to support recommended changes.• Leveraged information from industry reports, public databases and other sources to understand and evaluate trends.• Designed technical documentation to guide the accurate development of new intelligence gathering and reporting solutions.• Identified opportunities for improvement by streamlining processes, reducing costs or realigning strategies to better capture available opportunities.

• Provides insight and advice to customers concerning the applicability of specific complex products.• Leading the team to complete the SLA of respective policies of Customers.• Addresses product requirements, usability, change requests and defines future functionality to end-users and stakeholder groups to increase understanding of products.• Serves as the subject matter expert on product systems, processes, and interface capabilities.• Assists in outlining new product/service business case justification to ensure that the proposed solution can deliver articulated business benefits to the client.• Surveyed workers and observed job performance to determine and document the current processes needing optimization.• Removed processing bottlenecks to increase efficiency and minimize errors in H&W operations.• Trained employees on how to work with optimized systems and fully capitalize on available resources.• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.• Required minimal oversight to complete job tasks, meeting all deadlines and goals.• Assisted team members and managers with tasks to maintain productivity and meet project milestones.• Followed established guidelines and procedures.• Reviewed activities regularly to identify opportunities for improvement.

• Provides insight and advice to customers concerning the applicability of specific complex products.• Leading the team to complete the SLA of respective policies of Customers. • Addresses product requirements, usability, change requests and defines future functionality to end-users and stakeholder groups to increase understanding of products. • Serves as the subject matter expert on product systems, processes, and interface capabilities. • Assists in outlining new product/service business case justification to ensure that the proposed solution can deliver articulated business benefits to the client.• Utilized downtime to perform routine tasks, preventing service delays.• Completed all assigned tasks prior to shift end.• Reviewed activities regularly to identify opportunities for improvement.• Completed all required paperwork within anticipated timeframes.• Assisted team members and managers with tasks to maintain productivity and meet project milestones.• Followed established guidelines and procedures.• Required minimal oversight to complete job tasks, meeting all deadlines and goals.

• Maintain and Consolidates documentation of SOPs/Operating Instructions. • Responsible for processing Payroll transactions such as Defensive queries, retro / Pay calculations, or any other processes as defined by the client. • Ensuring service delivery as per client Service Level Agreements. Identifying, sharing, and supporting operational improvements• Following Data Security and Code of Conduct standards and ensuring compliance to MIS other internal guidelines. • Ensuring consistent productivity accuracy performance as per team requirements.• Established payment methods and calculated premiums.• Evaluated job positions, determining classifications, exempt or non-exempt status, and salary.• Researched job and worker requirements and structural and functional relationships among jobs, occupations, and occupational trends.• Prepared reports such as organization and flow charts and career path reports, summarizing job analysis and evaluation and compensation analysis information.• Handled integration of benefits systems for employees in newly acquired subsidiaries.• Coordinated work of HR employees handling insurance benefits such as health, vision, and dental.• Managed occupation data internally, including tracking employees and establishing structures.

• Processes customer requests in a timely and accurate manner.• Provides follow-up on requests that cannot be immediately resolved.• Builds relationships with staff to ensure queries are responded to in a timely manner.• Escalates issues to management when needed.• Works with management to set daily priorities to ensure prompt and efficient service.• Maintains flexibility in a high-speed, demanding team environment.• Identifies process improvements to increase efficiencies and streamline processes.• Assists with department projects and initiatives as needed.• Soliciting and compiling information and data related to processing activities.• Using PC applications and functions such as Excel and Word to update and load data sets.• Creating and monitoring the processing checklists.