Satvik Chanchlani Email & Phone Number

Gurugram, HR, IN

Bengaluru, Karnataka, India

• Supported workforce allocation and queue management to ensure efficient team operations and balanced workload distribution across support teams.
• Assisted in creating daily performance reports using data-driven insights, helping senior management monitor key performance indicators (KPIs) and identify trends.
• Collaborated with cross-functional teams to execute targeted initiatives aimed at improving customer satisfaction and enhancing support processes.
• Contributed to incident management by escalating critical issues and ensuring timely resolution in accordance with service level agreements (SLAs).
• Participated in the analysis of operational data to identify bottlenecks and areas for process improvement, leading to better overall efficiency.
• Monitored service queues and adjusted resource allocation based on volume fluctuations, reducing wait times and improving response efficiency.

Bengaluru, Karnataka, India

• Supported workforce management and queue optimization, ensuring smooth operation and efficient resource allocation across teams.
• Assisted in daily data reporting and performance analysis, providing actionable insights to inform operational decisions and improve team performance.
• Collaborated closely with cross-functional teams to improve customer satisfaction by identifying key areas of improvement and executing targeted initiatives.
• Actively participated in incident management, managing escalations effectively to ensure quick resolution and minimal operational disruption.
• Provided support in performance monitoring, enabling better tracking of key performance indicators (KPIs) and identifying trends for continuous improvement.
• Played a key role in process improvement initiatives, recommending adjustments to enhance operational efficiency and customer service quality.

Chennai, Tamil Nadu, India

• Assisted in troubleshooting and resolving technical issues reported by users, enhancing overall support quality.
• Supported the documentation of support processes and creation of user guides to streamline operations.
• Analyzed and reported on support metrics to identify trends and areas for improvement.
• Collaborated with the support team to implement process improvements and ensure smooth day- to-day operations.

Ujjain, Madhya Pradesh, India

Dedicated web development intern with hands-on experience in HTML, CSS, and JavaScript. Successfully completed projects involving the creation of dynamic and visually appealing web pages. Eager to continue expanding my skills and collaborate on exciting web development opportunities.

Ujjain, Madhya Pradesh, India

Experienced software intern with a strong background in C, C++, Java, and Python, complemented by a solid understanding of data structures. Passionate about solving complex problems and building efficient Java projects, with expertise in file handling. Proficient in SQL, leveraging in-depth knowledge for project development. Excited to contribute my skills.