Satvir Singh Email & Phone Number

Lewisville, Tx, Us

Fort Worth, Texas, United States

Richardson (Tx)

– TJX PROJECT– Remotely confirm software upgrades and manually upgrade client computers. – Creating Tickets with service now and managing the status of upgrades. – Escalate issues to appropriate contact.– Clone registers using the working image and running atom. – Reading logs to find a deeper understanding of problems to find solutions. – Basic Networking and troubleshooting with network configuration. – Remote tool skills and communication. – Provide 1st level support to onsite technicians.– ALBERTA GOV PROJECT– Helped take calls to support Microsoft office/outlook mail.– Support network share drives on windows desktop/laptop– Support network printers/projector. – Supported telecommunication troubleshooting and enrollment.

• Provided functional and technical support, troubleshooting, and diagnosing hardware and software problems including Desktop, Laptop, WAN, LAN and remote systems.• Installed, repaired and maintained multi-vendor systems to include Dell, Hp and MAC.• Managed firewall, network monitoring and server monitoring both on and off site.• Worked closely with engineering team to ensure that the fix for a specific software issue is delivered to the customer.

Dallas/Fort Worth

• Responsible for managing computer system to ensure boarding pass and boarding tag printers are working.• Responsible for training new employees with airline system (Macs, Sabre and Altea)• Help resolve issues with flight activity to ensure on-time departure• Responsible for Operating jet bridge• Working with Flight of Emirates, Lufthansa

Lewisville, Texas, United States

Bachelor’S Degree, Information Technology, 3.4

Associate'S Degree, Cisco Networking

General Education Diploma

Activities and Societies: Member of Asian Club.Graduation