Satwik Agarwal Email & Phone Number

New Delhi, Dl, In

New Delhi, Delhi, India

As Field Service Manager at Windmoller & Holscher India, I manage a team of 50+ highly skilled service engineers. My responsibilities include implementing robust training plans and roadmaps to enhance team skills. I focus on optimizing capacity utilization and planning service assignments effectively. With a keen emphasis on team management, I oversee skill enhancement initiatives, ensuring that the team remains at the forefront of industry expertise. In addition, I actively contribute to the hiring and recruiting process, conducting technical interviews to bring in top talent. My role involves comprehensive control and coordination to ensure seamless operations and outstanding service delivery in the field of industrial machinery.

India

In my role as an Assistant Service Manager at Windmoller & Holscher India, I have been actively engaged in project management of capital equipment, specifically focusing on extrusion, printing, and converting lines for PP woven sack production. Working closely with diverse customers in India, I regularly meet with them to address and resolve machine-related issues. I am responsible for overseeing the entire product life cycle of customer machinery, from installation to the sale of service products such as retrofits and periodic machine check-ups. This role has equipped me with valuable experience in managing complex projects and delivering comprehensive solutions in the field of industrial machinery.

Gurugram, Haryana, India

In my role as a Service Engineer at Tetra Pak, I played a crucial role in the commissioning, troubleshooting, and maintenance of Tetra Pak TBA/19 and A3 Filling machines. I had a chance to visit multiple customers all across India, some major customers including: Coca-Cola, Parle, Mother Dairy etc. My responsibilities extended to managing client interactions, ensuring effective implementation of CRM (Customer Relationship Management), and adhering to the 6-step Maintenance Execution process. This experience honed my technical expertise and customer relationship skills in the field of packaging machinery, contributing to the seamless functioning of critical production systems.

Talegaon, Pune

I had the privilege of contributing to the Project Team at General Motors during my summer internship. In this role, I actively assisted in day-to-day activities, gaining valuable insights into project execution and various processes involved in car manufacturing. This experience provided me with a comprehensive understanding of the automotive industry and enhanced my skills in project management within a dynamic and fast-paced environment.

New Delhi Area, India

During my internship at SYSCOM Corporation within the Morpho Group, I had the valuable opportunity to independently lead a project focused on the fabrication and trial of a mini Solar UPS. Under the guidance of my mentor, I applied my skills and knowledge to contribute to the successful execution of the project. This experience allowed me to enhance my technical capabilities and develop a deep understanding of renewable energy solutions in a real-world setting

Engineer’S Degree, Mechatronics, Robotics, And Automation Engineering, 8.1

Exchange Student, Mechanical Engineering

Activities and Societies: Working on a project on Automation of a Manufacturing Process