Rolling out AMS for a large Public Sector Bank as part of their Digital Transformation Project. Complex Program Management, setting up processes and teams, Vendor Management, Cost and GP management, Delivery Strategy and Execution, Contract negotiation, SLA management and Team mentoring

Delivery Head for AMS Operations in Managed Services engagement for State Bank of India YONO Digital Banking Platform. Lead RTB (Run the Bank) vertical covering key areas of Command Centre Operations, Journey monitoring, Infrastructure Management, Service Desk Operations, Application Administration, Security and Compliance and L3 Defect fix support.• Delivery excellence, Service Levels, Process improvement, Team Management, Client Interactions, Contract Management, MIS and Client Relationship Management are core areas of focus along with Account Governance and Stakeholder Management at Senior levels in the Bank as key aspects of the role.

Senior Mentor for Tech Startup working in the areas of EduTech, AgriTEch and Digital Business Transformation. Key role in Product development, Market Development, Business Development and Customer Relationship Management.

Platform Lead for PAN India Jio Fibre services. Managed IT Application operations including integrations, workflow monitoring and L2 level troubleshooting, Change management and trouble tickets. Set up and managed a 200 member team for Mobility eKYC activation to integrate with online activation system.

PMO Leader heading the Contract Management, RFS, Governance and Compliance functions for a large Strategic outsourcing account in the Telecom sector

Contract Management, RFS and Demand Management lead for a Large Strategic Outsourcing account in the Telecom sector

Contract Management and Negotiations lead for a large strategic outsourcing account in the Telecom sector

Led Billing Operations for the Enterprise Segment

Headed Contract Management, Revenue Assurance, Billing operations, credit and collections